Senior Customer Support Agent
New
I
INFINNICreator economy software
The role is only open to candidates based in the Canary Islands.Full-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in English, French, German OR Spanish is also a plus.
- Experience
- At least 2+ years of experience in a customer support role
- Required Skills
- Problem SolvingCustomer serviceZendeskCustomer support
Requirements
- Have at least 2 years of experience in a customer support role.
- Preferably have experience in a B2B SaaS environment.
- Be familiar with Intercom or similar customer support tools, such as Zendesk.
- Have strong written and verbal communication skills.
- Have problem-solving abilities and attention to detail.
- Be able to manage multiple inquiries simultaneously in a fast-paced environment.
- Bring empathy and a customer-centric mindset.
- A bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.
- Be currently based in the Canary Islands.
Responsibilities
- Respond promptly and professionally to customer questions through Intercom chat.
- Resolve non-technical and technical questions about the Infinni platform.
- Address customer issues thoroughly and courteously to maintain customer satisfaction.
- Escalate complex issues to appropriate teams and keep customers informed.
- Share knowledge and best practices with other support team members.
- Collaborate with cross-functional teams to resolve customer issues and improve the customer experience.
- Participate in team meetings and training sessions to stay updated on features, tools, and processes.
- Identify recurring customer issues and suggest support-process improvements.
- Contribute to support documentation and resources, and provide feedback on tools and workflows.
View Full Description & ApplyYou'll be redirected to the employer's site
