Travel Support Specialist
New
H
HB Travels Agency USATravel services
Source API remote eligibility restrictions: SpainFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceWritten communicationVerbal communication
Requirements
- Have prior customer service experience.
- Bring strong written and verbal communication skills.
- Demonstrate attention to detail and strong organizational habits.
- Be able to learn new tools, software, and booking platforms quickly.
- Travel, tourism, or hospitality experience is a plus.
Responsibilities
- Respond to client inquiries by email, phone, and messaging platforms.
- Assist clients with travel planning, booking modifications, cancellations, and special requests.
- Provide information about destinations, travel requirements, and agency processes.
- Maintain organized client records to support communication and planning.
- Follow up before and after travel to confirm details and collect feedback.
- Address client concerns with empathy, patience, and problem-solving.
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