Sezzle

👥 101-250💰 $150,000,000 Post-IPO Debt 8 months ago🫂 Last layoff almost 3 years agoMobile PaymentsE-CommerceFinancial ServicesPaymentsFinTech📈 Public Company
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Sezzle is a financial technology company that specializes in providing point-of-sale financing solutions, allowing consumers to make purchases and pay for them over time with no interest.

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📍 Colombia

🧭 Full-Time

🔍 Fintech

  • Excellent communication and interpersonal skills.
  • Fluent in written and spoken English and Spanish; a third language is preferred.
  • 3+ years of customer support experience, preferably with software.
  • Proven success in a fast-paced support environment.
  • Exceptional verbal and written communication skills.
  • Ability to manage multiple tasks efficiently.
  • Driven to understand and solve customer problems.
  • Bachelor's degree or equivalent education and experience.
  • Experience with Zendesk, LiveAgent, or Jira is a plus.

  • Provide clear, prompt, detailed, empathetic, and customer-oriented support to consumers.
  • Assist customers to resolve basic to complex inquiries via email, live chat, and phone.
  • Build a network of trust with the customer support team.
  • Gather customer feedback to relay to Product and Development teams.
  • Act as an advocate for customers and suggest improvements.
  • Communicate trends and seek innovative solutions for customer needs.

JiraCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skillsExcellent communication skillsProblem-solving skills

Posted about 2 months ago
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📍 Latin America

🔍 Financial Technology

  • Bachelor's degree in Computer Science, Engineering, Machine Learning, Statistics, Physics, or a relevant field.
  • At least 6+ years of experience in machine learning engineering.
  • Deep expertise in machine learning, recommendation systems, or artificial intelligence.
  • Proficiency in Python; Golang experience is a plus.
  • Demonstrated technical leadership and project ownership.
  • Experience with relational databases and proficiency in SQL.
  • Familiarity with AWS cloud services for ML solutions.
  • Knowledge of Kubernetes, Docker, and CI/CD pipelines.
  • Comfortable with monitoring tools for ML models and data processing frameworks.

  • Lead the design and development of scalable ML infrastructure on AWS.
  • Collaborate with product teams to develop MVPs for AI-driven features.
  • Create and enhance monitoring and alerting systems for ML models.
  • Enable various departments to leverage AI/ML models for different use cases.
  • Provide expertise in debugging ML models in production, participate in on-call support.
  • Design and scale ML architecture to support user growth.
  • Mentor team members through code reviews and knowledge sharing.
  • Stay updated with advancements in ML technologies and AWS.

AWSDockerLeadershipPythonSQLArtificial IntelligenceData MiningKafkaKubernetesMachine LearningGrafanaPrometheusSparkCollaborationCI/CD

Posted 3 months ago
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