Customer Service Agent (Bogota, Colombia Remote)

Posted 9 days agoViewed

💎 Seniority level: Middle, 3+ years

📍 Location: Bogota, Colombia, Central Standard Time

🔍 Industry: Fintech

🏢 Company: Sezzle👥 101-250💰 $150,000,000 Post-IPO Debt about 1 year ago🫂 Last layoff about 3 years agoMobile Payments E-Commerce Financial Services Payments FinTech

🗣️ Languages: English, Spanish

⏳ Experience: 3+ years

🪄 Skills: JiraCustomer serviceWritten communicationExcellent communication skillsVerbal communicationTroubleshootingCustomer supportEnglish communication

Requirements:

Excellent communication and interpersonal skills
Fluent in written and spoken English
3+ years of customer support experience

Responsibilities:

Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams

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