- Respond to player inquiries in SDK with clarity and empathy.
- Correctly categorize, tag, investigate, and escalate tickets when needed.
- Review complaints, verify evidence, and apply account actions including bans when appropriate.
- Perform required actions in internal tools to resolve player cases.
- Update and create FAQ/KB articles and proofread content for new releases.
- Monitor Discord community for bug reports and player issues.
- Validate community bug reports and prepare structured bug tickets for the development team.
- Support and create SDK automations.
- Monitor recurring problems and identify incidents to provide structured feedback.
Customer support