Customer Support Consultant
New
S
SupportYourAppCustomer Support
Rosario, Santa Fe Province, Argentina. Barranquilla, Atlantico, Colombia. Quito, Pichincha, Ecuador. Montevideo, Montevideo Department, Uruguay. La Paz, La Paz Department, Bolivia, Plurinational State of. Arequipa, Arequipa, PeruContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1/C2)
- Experience
- At least 6 months
- Required Skills
- Project ManagementCRMCustomer support
Requirements
- Excellent English communication skills (C1/C2 for both spoken and written)
- At least 6 months experience in customer support role
- Tech-savvy, able to test and troubleshoot basic technical issues
- Quickly grasps new tools, processes, and product features
- Excellent at managing multiple projects at once
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
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