Customer Support & Product Demo Specialist
New
J
JobySaaS CRM
Open worldwideFull-TimeMiddle
Salary25,000 - 48,999 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer SuccessSaaSZendeskCRMCustomer support
Requirements
- 2+ years in customer support or customer success at a SaaS company
- Hands-on experience with Intercom or a similar tool such as Zendesk
- Experience running screen-share demos on Zoom
- Excellent spoken and written English
- Confident presenting to business owners
- Self-managed, reliable, and empathetic professional demeanor
- Bonus: Experience with CRMs or with home-service / field-service businesses
Responsibilities
- Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business
- Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting
- Host onboarding and support calls over Zoom to get new customers set up for success
- Turn common questions into help-center articles and saved replies
- Pass customer feedback to the team so the product keeps getting better
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