Medical Records and Customer Support Specialist
New
J
JobgetherHealthcare
Based in United StatesFull-TimeEntry
Salary16 - 16.5 USD per hour
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Job Details
- Required Skills
- Customer support
Requirements
- Strong attention to detail and ability to handle confidential information responsibly.
- Ability to learn quickly and adapt to new systems, workflows, and processes.
- Dependable work ethic with strong follow-through and accountability.
- Ability to manage multiple priorities in a high-volume, fast-paced environment.
- Strong verbal communication skills and comfort assisting patients by phone.
- Positive attitude with a willingness to support team goals.
- Ability to work independently while collaborating effectively with team members.
- Commitment to following HIPAA regulations and organizational privacy standards.
Responsibilities
- Process medical record requests accurately and efficiently according to established procedures.
- Manage incoming requests received through multiple channels and ensure timely completion within required service timelines.
- Respond to patient questions and requests through phone communication with professionalism and empathy.
- Maintain strict compliance with HIPAA guidelines and protect the confidentiality of protected health information (PHI).
- Support overflow processing needs during periods of increased volume or coverage requirements.
- Review requests, identify potential issues, and provide feedback regarding request volume and operational challenges.
- Perform general administrative duties to support daily team operations.
- Maintain consistent productivity and quality standards while working in a fast-paced environment.
- Complete required privacy, security, and company training programs to ensure compliance.
- Collaborate with team members and managers to achieve service and operational goals.
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