Customer Support Representative
New
L
Lone WolfReal Estate Tech
United States (Remote)Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years
- Required Skills
- SalesforceJiraMicrosoft Office SuiteAccountingZendeskCustomer support
Requirements
- 2-3 years of experience in Customer Support preferred
- Minimum 2-3 years of experience using or supporting Back Office is a plus
- Proficient with Microsoft Office Suite or related software
- Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
- Accounting knowledge is ideal
- Knowledge of Remote Desktop is an asset
- Chat support experience is a plus
- Knowledge of Lone Wolf Foundation is a plus
Responsibilities
- Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
- Log details of all support sessions and customer challenges in the ticketing system
- Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
- Work with peers to troubleshoot and resolve issues and share product knowledge
- Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
- Efficiently answer customer questions while displaying excellent email and telephone etiquette
- Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
- Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
- Facilitate conflict resolution and escalate issues appropriately
- Recognize opportunities for improving product and customer experience based on the feedback you receive
View Full Description & ApplyYou'll be redirected to the employer's site
