Producer Support Representative
New
J
JobgetherCustomer Success
Based in United StatesFull-TimeMiddle
Salary26 - 29 USD per hour
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Job Details
- Experience
- Minimum 3 years of experience
- Required Skills
- SalesforceMicrosoft OfficeProblem SolvingCustomer serviceComplianceCRM
Requirements
- High school diploma or equivalent required; an associate degree or equivalent customer service experience is preferred.
- Minimum 3 years of experience in customer service, help desk support, or a similar role.
- Strong customer service skills with the ability to communicate clearly, professionally, and empathetically.
- Excellent problem-solving abilities with a focus on finding practical and efficient solutions.
- Strong organizational skills and attention to detail when managing records, inquiries, and documentation.
- Proficiency with CRM platforms, email tools, and Microsoft Office applications.
- Ability to manage multiple requests simultaneously while prioritizing tasks effectively.
- Collaborative mindset with the ability to work independently and contribute positively to a team environment.
- Previous experience in customer service leadership, mentoring, or team support is a plus.
- Experience with compliance, regulatory environments, or CRM systems such as Salesforce is preferred.
Responsibilities
- Serve as the first point of contact for producer inquiries related to registration, compliance processes, and general support needs.
- Resolve customer issues across multiple communication channels, including email, phone, and chat, while escalating complex cases when necessary.
- Guide producers through registration procedures and provide clear information regarding compliance requirements and available resources.
- Enter, update, and maintain accurate producer information and case records within CRM systems.
- Track, categorize, and document inquiries to support reporting, analysis, and process improvements.
- Maintain case logs, provide status updates, and identify documentation gaps or opportunities to improve self-service resources.
- Encourage the use of FAQs, guides, and knowledge resources to help users resolve common questions independently.
- Act as a subject matter resource for registration, reporting, and payment processes while supporting other team members.
- Collaborate with internal teams to improve workflows, share best practices, and ensure consistent service delivery.
- Mentor and support other representatives by providing guidance and contributing to a collaborative team environment.
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