Technical Support Representative
New
C
CommerceE-commerce
United StatesFull-TimeEntry
Salary39,520 - 43,680 USD per year
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Job Details
- Required Skills
- HTMLCSSJavascriptjQueryCustomer serviceCritical thinkingTroubleshootingTechnical support
Requirements
- Experience in a customer-facing, service-oriented role
- Exceptional ability to utilize self-service resources to find solutions
- Strong aptitude toward various web, eCommerce, and hosting technologies
- Exceptional critical thinking and soft skills with a passion for customer success
- Team player interested in growing and competing alongside high-performing technical support agents
- Exceptional written and verbal communication skills
- Ability to communicate effectively with and deescalate frustrated or upset customers
- Availability to work flexible schedules, including evenings, weekends, and holidays
Responsibilities
- Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment
- Develop solutions and utilize standard operating procedures for improving customer satisfaction
- Communicate with the management team and developers to improve product functionality and resolve issues
- Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
- Assist customers with common billing, invoice, and account issues
- Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices
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