Technical Support Specialist
New
A
Adept Consulting Services, Inc.Technical Support
You must reside in the United States.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- HTMLCSSJavascriptQuality AssuranceTechnical support
Requirements
- Understanding of website technologies including HTML, CSS, and JavaScript.
- Ability to work independently without direct supervision.
- Ability to handle multiple tasks with changing priorities in a fast-paced environment.
- Critical thinking and problem-solving skills.
- Shift flexibility for non-traditional working hours, including one weekend per month.
- Basic understanding of user experience and information architecture.
- Content Management System (CMS) experience is preferred.
- Pass a criminal background check.
Responsibilities
- Monitor 24/7 applications, analyze notifications, and escalate alerts for real-time resolution.
- Support real-time and scheduled events to ensure automated communications are distributed without error.
- Provide support communications for customer issues across mobile devices, desktops, and laptops.
- Perform quality assurance testing to ensure error-free products and applications.
- Analyze digital program performance and prepare standardized analytical reports.
- Interface with team leadership to provide daily status updates on activities.
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