Technical Operations Support Specialist I - Reports
New
J
JobgetherWorkforce Management
Fully remote work opportunity within the United States.Full-TimeEntry
Salary41,600 - 64,000 USD per year
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Job Details
- Experience
- 3+ years of customer service experience, with technical support or help desk experience preferred; Minimum of 1 year of payroll experience.
- Required Skills
- SQLData AnalysisHTMLMicrosoft ExcelTechnical support
Requirements
- Bachelor’s degree required.
- 3+ years of customer service experience, with technical support or help desk experience preferred.
- Minimum of 1 year of payroll experience.
- Strong written and verbal communication skills with the ability to explain technical concepts clearly.
- Intermediate Microsoft Office skills, particularly Excel skills including data imports, VLOOKUP, and pivot tables.
- Experience supporting PC hardware and software, including installation, maintenance, and end-user training.
- Ability to learn new technologies, applications, and internal tools quickly.
- Strong analytical skills with the ability to investigate issues and identify effective solutions.
- Technical aptitude and willingness to learn database tools such as SQL and other software platforms.
- Strong mathematical skills for supporting report calculations, accruals, general ledger processes, and related functions.
- Experience testing and validating calculations, reports, and system configurations.
Responsibilities
- Provide technical support by diagnosing and resolving software, hardware, and application-related issues using remote support tools.
- Serve as a primary point of contact for client and internal requests through support cases, emails, and calls.
- Troubleshoot issues related to payroll transmissions, software functionality, installations, time and labor processes, reporting, security, and database-related concerns.
- Support configuration and modification requests across application features, including time off accruals, time and attendance, tax items, ACA, general ledger, reporting, custom calculations, and security settings.
- Document all client interactions, resolutions, and troubleshooting steps throughout the support lifecycle.
- Identify recurring issues, trends, and opportunities to improve product performance and support processes.
- Collaborate with internal teams to resolve complex technical problems and improve application reliability.
- Analyze and manage data using tools such as Excel, including VLOOKUP functions and pivot tables.
- Communicate technical information clearly to both technical and non-technical audiences.
- Participate in client meetings, events, and team initiatives as a representative of the support organization.
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