Technical Support Specialist
New
J
JobgetherSaaS Technology
Based in United States, Swing shift: 7 PM - 4 AM ESTContractMiddle
Salary30 - 35 USD per hour
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Job Details
- Experience
- 2-5 years
- Required Skills
- AWSPostgreSQLPythonSQLHTMLCSSSnowflakeRESTful APIsDatadog
Requirements
- 2-5 years of experience in a similar technical support or application support role within a SaaS environment.
- Bachelor’s degree in a related field preferred.
- Intermediate knowledge of Python, HTML, and CSS.
- Hands-on experience with databases such as PostgreSQL or Snowflake, including SQL skills.
- Experience troubleshooting complex technical issues using monitoring tools such as Datadog.
- Understanding of cloud environments such as AWS or Microsoft Azure.
- Familiarity with Jira Service Desk or other incident management systems.
- Experience working with REST APIs and technical integrations.
- Strong problem-solving abilities and capacity to manage multiple priorities.
- Excellent written and verbal communication skills.
- Ability to work effectively in an agile DevOps environment.
Responsibilities
- Use REST services and API tools like Postman to configure and support client environments.
- Monitor production applications and message workflows using Datadog, SendGrid, Twilio, and other platforms.
- Support cross-functional teams with backend services, data science initiatives, and UI updates.
- Perform data ETL processes, software configuration, and HTML template updates.
- Manage service desk change requests and document technical incidents.
- Configure and maintain integrations across Salesforce, Microsoft Dynamics, and communication tools.
- Assist with User Acceptance Testing (UAT) for new platform capabilities.
- Maintain technical documentation, knowledge base articles, and troubleshooting guides.
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