Technical Support Specialist
New
L
LirioBehavioral Health Tech
This is a remote role., 7pm EST - 4am ESTContractMiddle
Salary30 - 35 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-5 years
- Required Skills
- PostgreSQLPythonSQLHTMLCSSSnowflakeRESTful APIsDatadog
Requirements
- 2-5 years of experience in a similar role supporting a SaaS product.
- 2-5 years of experience in an agile DevOps environment preferred.
- Intermediate proficiency in Python, HTML, and CSS.
- Hands-on experience with SQL and databases such as PostgreSQL or Snowflake.
- Hands-on troubleshooting experience using monitoring and logging tools like Datadog.
- Understanding of cloud services including Amazon Web Services and Microsoft Azure.
- Familiarity with Jira Service Desk or similar incident management systems.
- Bachelor’s degree in a related field preferred.
- Ability to work the required shift hours of 7pm EST - 4am EST.
- Must be able to spend the first week onsite at a Tennessee office location.
Responsibilities
- Manage and troubleshoot client environments using REST services and tools like Postman API.
- Monitor production applications and message distributions using DataDog, SendGrid, Mailgun, Twilio, Salesforce, Microsoft Dynamics, and Snowflake.
- Support data ETL, software configuration, and manipulation of message templates or HTML.
- Manage the Client Service desk, maintain change request backlogs, and escalate issues.
- Assist Application Support Engineers with User Acceptance Testing (UAT) for new platform capabilities.
- Collaborate within an agile DevOps environment and contribute to documentation including API guides, wikis, and troubleshooting procedures.
View Full Description & ApplyYou'll be redirected to the employer's site
