Technical Support Specialist
New
L
LirioBehavioral Science Software
This is a remote role. All applicants must be authorized to work in the US without sponsorship., 7pm EST- 4am ESTContractMiddle
Salary30 - 35 USD per hour
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Job Details
- Experience
- 2-5 years
- Required Skills
- PostgreSQLPythonSQLHTMLCSSSnowflakeJiraRESTful APIsDatadogPostman
Requirements
- 2-5 years of experience in a similar role supporting a SaaS product.
- Hands-on experience with REST services and API tools such as Postman.
- Intermediate proficiency with Python, HTML, and CSS.
- Hands-on experience with databases such as PostgreSQL or Snowflake with SQL skills.
- Hands-on experience troubleshooting complex issues with monitoring and logging tools, specifically Datadog.
- Understanding of Amazon Web Services, Microsoft Azure, and other cloud services.
- Familiarity with Jira Service Desk or other incident management systems.
- Ability to work in an Agile environment (e.g., Scrum, SAFe).
- Bachelor’s degree in a related field preferred.
- 2-5 years of experience in an agile DevOps environment preferred.
- Must be able to work the shift hours of 7pm EST- 4am EST.
- Requirement to spend the first week onsite at a company office in Tennessee (travel paid).
Responsibilities
- Use REST services and tools such as Postman API to set up and manage client environments.
- Monitor and assess production applications and message distributions using tools like Datadog, SendGrid, Mailgun, Twilio, Salesforce, Microsoft Dynamics, and Snowflake.
- Support technology and processes, including data ETL, software configuration, and manipulating message templates/HTML.
- Manage the client service desk, maintain the change request backlog, and troubleshoot and escalate reported issues.
- Monitor and manage communication channel configurations using platforms like Mailgun, Twilio, Salesforce, and MS Dynamics.
- Assist Application Support Engineers in User Acceptance Testing (UAT) for new clients.
- Write and verify documentation related to infrastructure, products, and tools including API docs and troubleshooting guides.
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