Sr Customer Support Representative (Vetify Fulfillment Representative)
New
A
AvettaSaaS
Remote work may be considered for those outside of commutable distance., 9 am-6 pm MTFull-TimeSenior
Salary18.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual French/English (Full fluency required in both, verbally and in writing)
- Experience
- 1–2 years
- Required Skills
- SalesforceMicrosoft ExcelCustomer serviceSaaS
Requirements
- 1–2 years of experience in customer service, preferably in a SaaS or cloud-based environment
- Full fluency in French and English, both verbally and in writing
- High attention to detail and ability to multitask in a fast-paced setting
- Proficiency in desktop productivity tools (e.g., Word, Excel)
- Aptitude for learning new software systems and business processes
- Self-motivated with a passion for helping customers
- Bachelor’s degree preferred; Associate degree considered
- Available for 100% attendance for 8 weeks of training (Monday-Friday, 9 am-6 pm MT)
Responsibilities
- Guide suppliers through Avetta’s products and assist with navigation, task completion, and compliance workflows
- Own the supplier experience by managing assigned accounts and building strong, trust-based relationships
- Proactively monitor supplier progress and follow up to ensure timely completion of compliance tasks
- Verify technical and regulatory documents submitted by suppliers, including insurance certificates and safety documentation
- Record and track customer inquiries, complaints, and feedback in internal systems (e.g., Salesforce)
- Collaborate with internal departments to resolve customer requests and escalate issues as needed
- Identify and document product defects and usability gaps reported by users
- Handle and resolve customer complaints with professionalism and empathy
View Full Description & ApplyYou'll be redirected to the employer's site
