Seasonal Customer Support Representative
New
G
Great MindsEducation
Australia, Canada, India, Ireland, New Zealand, Philippines, South Africa, United Kingdom, United StatesTemporaryEntry
Salary44,720 - 47,840 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3 years of experience in a customer service-related field
- Required Skills
- SalesforceMicrosoft ExcelCRMCustomer support
Requirements
- 1-3 years of experience in a customer service-related field
- High school diploma or equivalent
- Highly proficient with Microsoft Office 365 (Outlook, Word, Excel)
- Strong interpersonal skills with the ability to navigate difficult conversations professionally
- Excellent communication, organization, and time-management skills
- Proactive creative problem-solving skills
- Ability to work in a fast-paced environment
- Experience utilizing Salesforce or other CRM software (preferred)
- Ability to work remotely in a professional and secure environment
- Consistent high-speed internet access
- Provision of own computing equipment (Chromebooks or tablets are not compatible)
Responsibilities
- Work collaboratively with Operations, Sales, and Customer Support teams
- Assist customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, order placement, and shipping
- Route inquiries to the appropriate internal teams
- Perform administrative tasks including data collection, reporting, and CRM data validation
- Maintain clear records of all customer interactions in the CRM
- Track orders through various stages of fulfillment
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