Bilingual (Portuguese) B2B Customer Support Representative
New
J
JobgetherTechnology
Based in United StatesFull-TimeMiddle
SalaryUp to $22/hour plus discretionary bonus opportunities
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in Portuguese and English
- Experience
- 1+ years of experience in a technical B2B customer support role
- Required Skills
- SalesforceMicrosoft OfficeTroubleshootingTechnical supportGoogle WorkspaceServiceNow
Requirements
- 1+ years of experience in a technical B2B customer support role.
- Fluency in Portuguese and English, with strong written and verbal communication skills.
- Experience using productivity tools such as Google Workspace and Microsoft Office.
- Strong customer service mindset with the ability to maintain professionalism in challenging situations.
- Ability to troubleshoot technical issues involving computers, mobile devices, and related technologies.
- Comfortable working independently and managing priorities in a fast-paced environment.
- Strong organizational skills with attention to detail and follow-through.
- Experience with Salesforce or ServiceNow is preferred.
- Bachelor’s degree or additional technical experience is a plus.
Responsibilities
- Respond to customer inquiries through phone, email, and chat regarding product issues, service questions, and general support needs.
- Provide accurate troubleshooting guidance and real-time assistance to business customers.
- Maintain strong product knowledge and stay informed about updates, policies, and new features.
- Deliver professional, customer-focused support while building positive relationships with clients.
- Identify complex technical issues and escalate them appropriately to advanced support teams.
- Collaborate with management and internal departments to improve customer satisfaction and support workflows.
- Maintain detailed and organized records of customer interactions and resolutions.
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