Bilingual (Portuguese) B2B Customer Support Representative
New
K
Keeper SecurityCybersecurity Software
Remote, USFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Portuguese, English
- Experience
- 1+ years
- Required Skills
- SalesforceMicrosoft OfficeTroubleshootingTechnical supportGoogle WorkspaceServiceNow
Requirements
- 1+ years of experience in a technical B2B support role
- Fluent in Portuguese and English (written and verbal)
- Experience with Google Docs and MS-Office tools
- Excellent communication and presentation skills
- Ability to work independently and as part of a team in a fast-paced environment
- Proven history of maintaining professionalism with customers
- Bachelor's degree (preferred)
- Salesforce experience (preferred)
- ServiceNow experience (preferred)
- Technical proficiency with smartphones, tablets and computers (preferred)
Responsibilities
- Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
- Maintain up-to-date product knowledge and collaborate with management and other teams regarding company policy changes
- Escalate complex issues to the Tier 2 support team
- Provide excellent B2B customer service and professional technical support
- Establish positive rapport with customers while maintaining high standards of professionalism
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