Technical Support Representative Night Shift
J
JobgetherRetail Technology
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- NetworkingTechnical support
Requirements
- Proven experience configuring, replacing, and supporting computer hardware and software systems.
- Strong understanding of POS hardware, peripherals, and retail technology environments.
- Experience performing electronic troubleshooting at the board level, including component-level repairs for terminals, computers, and related equipment.
- Knowledge of networking concepts and the ability to troubleshoot connectivity-related issues.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Ability to prioritize multiple tasks, manage time effectively, and work independently in a remote environment.
- Must have personal equipment suitable for remote work, including dual monitors and a reliable wired internet connection.
Responsibilities
- Provide comprehensive technical support, repair assistance, and troubleshooting for retail locations experiencing POS software and hardware issues.
- Diagnose, repair, and maintain POS terminals, scanners/scales, printers, cash drawers, monitors, keyboards, computers, and related software systems.
- Assist with installation, configuration, and deployment of new hardware and POS-related applications.
- Perform remote troubleshooting on core system devices and resolve technical incidents efficiently.
- Handle computer-related break-fix repairs and identify root causes of recurring technical problems.
- Manage support requests effectively by prioritizing tasks, documenting solutions, and maintaining clear communication with store personnel.
- Work independently during scheduled night shifts while ensuring timely and high-quality service delivery.
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