Virtual Assistant (Whatsapp Community)

New

Must be located in South America, Flexibility to cover peak US engagement hoursFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Native English speaker (or at least professional level)
Required Skills: Microsoft ExcelCustomer serviceTime ManagementGoogle Sheets

Native or professional-level fluency in English.
Must be located in South America.
Proven experience as a Virtual Assistant, Community Manager, or similar customer-facing role.
Hands-on experience running or moderating WhatsApp groups or communities.
Proven customer service experience.
Solid organizational and time management skills.
Proficiency with Google Sheets or Excel for tracking and reporting.
Ability to manage multiple concurrent group chats without losing context.
Available full-time with flexibility to cover US peak engagement hours.
High school diploma; additional administrative or assistant qualifications are a plus.
Familiarity with DeFi or Crypto is preferred.

Create, launch, and administer WhatsApp groups for each US state.
Manage group settings including membership approval, permissions, descriptions, and rules.
Onboard new members and welcome them to the appropriate state groups.
Monitor daily activity to ensure conversation remains on-topic and respectful.
Answer member questions and route inquiries to the correct internal teams.
Post announcements, updates, and content on a consistent schedule.
Flag and manage spam, inappropriate behavior, or inactive accounts.
Track group health and engagement metrics using spreadsheets.
Coordinate with project managers on messaging timing and community initiatives.

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