Dental Virtual Assistant
New
W
Winning AssistantsDental Surgery
Mexico. Venezuela, Bolivarian Republic of. Colombia. Philippines, 8:00 am to 5:00 pm Eastern Time Zone (EST)Full-TimeMiddle
Salary$6.00 – $8.00 per hour
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Job Details
- Languages
- Spanish-English
- Experience
- At least 1 year
- Required Skills
- Customer serviceGoogle Workspace
Requirements
- At least 1 year of experience in a dental or healthcare administrative role.
- At least 1 year of experience with dental and medical insurance pre-authorizations and insurance eligibility verification.
- Experience using EMR/EHR systems.
- Proficient with Google Workspace (Google Drive and Google Meet).
- Spanish-English bilingual skills.
- Must speak and write English clearly and professionally.
- Must be available to attend video meetings with camera on when required.
- Reliable laptop or desktop computer.
- Stable high-speed internet connection (minimum 25 Mbps).
- Noise-canceling headset.
- Working webcam for virtual meetings.
- Quiet and professional work environment.
Responsibilities
- Serve as the virtual front desk by managing inbound and outbound patient calls and patient communications.
- Process dental and medical insurance pre-authorizations.
- Upload and organize faxes and patient documents.
- Manage and update patient records in Oryx.
- Verify dental and medical insurance eligibility including same-day eligibility checks.
- Prepare and send referral acknowledgment letters and emails.
- Perform billing-related tasks.
- Maintain accurate patient records and ensure HIPAA compliance.
- Submit daily end-of-day activity reports.
- Provide general administrative support as needed.
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