Senior People Business Partner, Operations

New

WhatnotLive Shopping Marketplace

Team members in this role must live within commuting distance of our San Francisco, Los Angeles, or Seattle hubs.Full-TimeSenior

Salary195,000 - 230,000 USD per year

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Job Details

Experience: 7+ years as an HR Business Partner, with at least 4+ years supporting Operations teams
Required Skills: Data AnalysisChange Management

7+ years experience as an HR Business Partner
4+ years supporting Operations teams such as customer support, Trust & Risk, or hourly agent populations
Deep familiarity with the employee lifecycle for hourly CX, Trust & Risk, and customer support populations
Strong partnership mindset to build trust with all levels of leadership and staff
Proven experience in fast-paced, high-growth environments
Sound judgment and discretion when handling sensitive situations
Strong attention to detail
Clear, effective communication skills for a remote-first environment
Strong prioritization skills aligned with business goals
Ability to work with data to surface insights and inform decisions

Coach leaders and managers to improve team effectiveness, performance, and employee experience
Partner on people strategy, including org design, workforce planning, and team development
Advise on employee relations matters, including performance, behavior, and investigations, partnering with legal as needed
Drive core people processes (compensation, performance cycles, talent planning) for your org
Partner with COEs (L&D, Total Rewards, People Ops) to shape and deliver effective programs
Use data and insights to proactively identify and address talent risks (e.g., attrition, engagement)
Lead change management across reorgs, role changes, and evolving business priorities
Support manager development across inclusion, team effectiveness, and leadership capability

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