- Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s Australian users.
- Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability.
- Partner with the Global Commerce team to implement changes that improve the overall user experience and own the execution end-to-end.
- Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes.
- Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs.
- Serve as a strategic thought partner and Australia representative to senior leaders, providing data-driven recommendations.
- Continuously assess operational performance to identify opportunities to improve efficiency, resilience, and user experience.
SQLData AnalysisCross-functional Team Leadership+4 more