Product Support Specialist
New
H
HuntressCybersecurity
For this position, we are only considering candidates located in the Pacific Time Zone., Pacific Time ZoneFull-Time
Salary$50,000 to $65,000 base plus bonus and equity
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Job Details
- Required Skills
- Customer serviceTechnical support
Requirements
- Ability to adapt and pivot quickly to day-to-day changes in a hypergrowth environment
- Highly collaborative mindset with a focus on team-based problem solving
- Disciplined, systematic problem-solving skills
- Practical experience supporting Microsoft Windows Operating Systems, including internals, services, registry, and troubleshooting
- Practical experience troubleshooting macOS directory structures and services
- Experience in configuring antivirus products and troubleshooting interactions with specialty software
- Familiarity with system configuration and management tools such as GPO, RMMs, and SCCM
Responsibilities
- Provide initial partner support and convey resolutions to customers
- Walk customers through problem-solving processes and provide assistance
- Assess customer issues and properly escalate incidents as needed
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customer expectations
- Recommend changes to internal and customer-facing documentation where needed
- Continually grow your knowledge of internal procedures, the Huntress product, and customer environments
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