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ClickView

ClickView is an Australian company founded in 2003, dedicated to enhancing video-based education for students. With over 100 global employees, ClickView produces engaging video content and supports a community of educators in creating flipped classroom videos. Their mission is to improve student engagement and outcomes through innovative video learning solutions.

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Jobs at this company:

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🔥 Technical Support Specialist
Posted 3 days ago

📍 United States

🧭 Part-Time

🔍 Educational technology

  • Minimum of two years customer and technical support experience.
  • Ability to provide technical support in a non-technical manner for different audiences.
  • Excellent customer service and communication skills.
  • Ability to prioritize workload, take ownership of tasks, and work in a team.
  • Develop and maintain productive relationships with internal and external stakeholders.
  • Solutions-driven with skill in identifying customer needs through various techniques.
  • Experience in working with and supporting SaaS products is highly regarded.

  • Running daily live Zoom programs for customers, including session preparation, facilitation, and participant engagement.
  • Providing technical support to customers with platform access, troubleshooting issues, and guiding through features.
  • Offering post-program support by editing video recordings and uploading them to the platform.
  • Managing data, including daily program registration and attendance data, as well as program updates.

TroubleshootingEditingTechnical supportData managementCustomer supportSaaS

Posted 3 days ago
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🔥 Customer Success Manager
Posted 15 days ago

📍 United Kingdom

🧭 Full-Time

🔍 Educational video platform

  • Experience in a similar Account Manager or customer success role is highly regarded.
  • Background in Teaching, Education or EdTech is preferable.
  • Comfortable working to revenue targets with the existing customer base.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers.
  • Problem-solving mindset with a customer-centric approach.
  • Ability to manage multiple priorities and work independently.
  • Ability to work autonomously and take responsibility for the customer journey.
  • Passionate about online learning and education technology.

  • Oversee a portfolio of schools as the primary contact developing strong relationships with key stakeholders.
  • Deliver training sessions, workshops, and webinars on product features and best practices.
  • Use data and engagement metrics to maximize usage within schools.
  • Build account plans for successful subscription renewals.
  • Gather customer feedback for product improvement.
  • Report on customer success metrics and insights to management.
  • Collaborate with Customer Success and technical teams to resolve customer inquiries.

Project ManagementData AnalysisProject CoordinationCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 15 days ago
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🔥 EOI - Productions Consultants
Posted 2 months ago

📍 United States

🧭 Contract

🔍 Educational video

  • Love video learning and its potential as a classroom tool
  • Have an eye for detail
  • Be open to feedback
  • Be able to meet deadlines

  • Provide ideas for original video content
  • Review video scripts and draft videos

Adobe After EffectsAdobe Creative SuiteAdobe IllustratorAdobe InDesignAdobe PhotoshopCommunication SkillsAnalytical SkillsCollaborationAttention to detail

Posted 2 months ago
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