- Lead and support K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations.
- Serve as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption.
- Collaborate with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs.
- Troubleshoot and resolve technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams.
- Document all actions and information on cases, maintaining an accurate database of interactions and next steps with customers.
- Run daily live zoom programs for customers and provide technical support.
- Manage daily program registration, attendance data, and program updates.
- Support UK customers with technical support and SSO setup as required.
SalesforceCustomer serviceTechnical support+1 more