BLANKSLATE Partners

BLANKSLATE Partners: a team of highly skilled and seasoned professionals providing top quality outsourced talent resource solutions. What sets us apart from all the other consultants, outsourcers and people-solution-ists out there is that we’re turning traditional structure on it’s head; we operate rooted in partnership and learning - a change-up from traditional agencies. We’re a ‘get in there and get your hands dirty’ kind of team who sees the value in businesses finding success in their people - not who simply finds value in receiving a fee for our service. And, as we source, place, immigrate/relocate, train and support the retainment of your next all star employee(s), we’re going to do it with you - side by side, shoulder to shoulder. http://blankslate.partners

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📍 Toronto, Ontario, Canada; Vancouver, British Columbia, Canada

🧭 Full-Time

💸 75000 - 80000 CAD per year

🔍 Orthotics and Prosthetics

  • Minimum 3 years of B2B sales experience, ideally in medical or related fields.
  • Strong consultative selling skills for navigating complex sales environments.
  • Track record in business development and meeting sales targets.
  • Exceptional communication and presentation skills.
  • Willingness to travel internationally up to 50% of the time.
  • Familiarity with CAD/CAM software; background in orthotics/prosthetics is advantageous.
  • Multilingual skills (French, Spanish, Mandarin) preferred.

  • Develop and foster a pipeline of potential partners and customers through a consultative sales cycle.
  • Cultivate relationships with certified prosthetists/orthotists, hospital finance directors, and clinic managers.
  • Engage in prospecting and convert leads into long-term clients.
  • Partner with Sales Support and other Account Managers to align on strategy.
  • Conduct targeted outreach through trade shows and digital marketing.
  • Work closely with Customer Success for a seamless transition to implementation.
  • Document interactions in Salesforce and analyze them with Gong.
Posted 2024-11-21
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📍 Canada

💸 65000 - 70000 CAD per year

🔍 Healthcare technology

  • Bachelor's degree in a relevant field or equivalent work experience.
  • 5+ years experience in a technical support or customer service role focused on healthcare technology.
  • Strong troubleshooting and problem-solving skills related to Claris Companion.
  • Excellent written and verbal communication skills.
  • Proficiency in using support ticketing systems and CRM software.
  • Ability to work independently and in a team-oriented environment.
  • Empathetic and patient attitude towards customers.
  • Familiarity with Splunk, healthcare IT security, and privacy.
  • Knowledge of Android OS, Samsung Knox, and Zendesk is a plus.

  • Provide timely and efficient technical support to Claris Healthcare customers.
  • Diagnose and troubleshoot technical issues specific to Claris Companion.
  • Develop an in-depth understanding of Claris Companion and its software tools.
  • Accurately document customer interactions in the support tracking system.
  • Assist customers in understanding and using Claris Companion features.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay updated on Claris Companion updates and industry trends.
  • Collect and report customer feedback for product improvement.
  • Ensure high customer satisfaction by meeting service level agreements.
  • Adhere to company policies and participate in quality assurance activities.
Posted 2024-11-21
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📍 Canada

💸 65000 - 70000 CAD per year

🔍 Healthcare technology

  • Bachelor's degree in a relevant field or equivalent work experience.
  • 5+ years experience in a technical support or customer service role, focused on healthcare.
  • 2+ years experience scripting and analyzing SQL, Bash, Ruby, or Python.
  • Strong troubleshooting and problem-solving skills related to Claris Companion.
  • Excellent written and verbal communication skills.
  • Proficiency in using support ticketing systems and customer relationship management (CRM) software.
  • Ability to work independently and in a team-oriented environment.
  • Empathetic and patient attitude towards customers.
  • Familiarity with Splunk and log analysis is a plus.
  • Familiarity with healthcare IT security and privacy is a benefit.
  • Familiarity with Android OS, Samsung Knox, and Zendesk is a plus.

  • Provide timely and efficient technical support to customers via various communication channels.
  • Diagnose and troubleshoot technical issues specific to Claris Companion, including software and hardware.
  • Develop an in-depth understanding of Claris Companion and related third-party software tools.
  • Document customer interactions accurately in support tracking systems.
  • Assist customers in using Claris Companion by providing clear instructions.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Stay updated on product updates and industry trends.
  • Collect and report customer feedback for product improvement.
  • Ensure high customer satisfaction by meeting service level agreements.
  • Adhere to company policies while maintaining professionalism.
  • Participate in quality assurance activities to improve customer support.

Customer serviceDocumentation

Posted 2024-10-28
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📍 Canada

💸 100000 - 125000 CAD per year

🔍 Computer software

  • Bachelor's degree in Computer Science or related field
  • Proven experience as a Full Stack Developer or similar role
  • Mastery of various programming languages such as HTML, CSS, JavaScript, and Python
  • Solid understanding of front-end technologies (React) and back-end technologies (Node.js, Ruby on Rails)
  • Experience with cloud-based solutions (AWS, Azure)
  • Proficient in Database Management Systems (MySQL, SQL Server, Oracle)
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced, collaborative environment

  • Design and develop software features and enhancements based on client requirements
  • Review and test code written by other developers to ensure quality and standardization
  • Collaborate with cross-functional teams to ensure project objectives are met
  • Ensure the software is scalable, robust, and maintainable
  • Develop debugging tools for testing and maintenance of software applications
  • Implement automated testing of applications to enhance performance
  • Participate in code reviews and other development-related activities
Posted 2024-09-20
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