Customer Success Manager

Posted 16 days agoViewed

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💎 Seniority level: Manager, Experience in a similar Account Manager or customer success role is highly regarded

📍 Location: United Kingdom

🔍 Industry: Educational video platform

🏢 Company: ClickView

⏳ Experience: Experience in a similar Account Manager or customer success role is highly regarded

🪄 Skills: Project ManagementData AnalysisProject CoordinationCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

Experience in a similar Account Manager or customer success role is highly regarded.
Background in Teaching, Education or EdTech is preferable.
Comfortable working to revenue targets with the existing customer base.
Strong communication and interpersonal skills, with the ability to build rapport with customers.
Problem-solving mindset with a customer-centric approach.
Ability to manage multiple priorities and work independently.
Ability to work autonomously and take responsibility for the customer journey.
Passionate about online learning and education technology.

Responsibilities:

Oversee a portfolio of schools as the primary contact developing strong relationships with key stakeholders.
Deliver training sessions, workshops, and webinars on product features and best practices.
Use data and engagement metrics to maximize usage within schools.
Build account plans for successful subscription renewals.
Gather customer feedback for product improvement.
Report on customer success metrics and insights to management.
Collaborate with Customer Success and technical teams to resolve customer inquiries.

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Customer Success Manager

Requirements:

Responsibilities:

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