Customer Success Manager, Medical Device & Life Sciences

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Requirements:

• Related experience in a Customer Success Management, Account Management, and/or Sales role in a SaaS business environment.
• Proven record of long-term customer retention, revenue growth, and individual quota attainment.
• Problem-solving mindset and willingness to leverage data & insights to drive customer outcomes.
• Strong interpersonal skills with a positive demeanor and an ability to engage with customers’ business and technical staff.

Responsibilities:

• Own a portfolio of growth and strategic accounts.
• Manage customer life cycle, from acquisition to customer retention and loyalty.
• Drive product adoption and use through education, support, and guidance.
• Monitor customer health and proactively address risk to ensure customer retention.
• Lead business and technical discovery.
• Guide customers to quantify business impact.
• Accurately position the value of Jama Connect.
• Identify and close upsell and expansion opportunities within customer portfolio.
• Utilize Jama Software's product and services knowledge to develop solutions to customer business needs.
• Coordinate with cross-functional teams to deliver customer value.
• Maintain accurate forecast in CRM (Salesforce).
• Participate in vertical strategy and skill development.