ApplyCustomer Success Manager, Medical Device & Life Sciences
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💎 Seniority level: Manager, Related experience in a Customer Success Management, Account Management, and/or Sales role in a SaaS business environment
📍 Location: EMEA
🔍 Industry: Medical Device & Life Sciences
🏢 Company: Jama Software👥 251-500💰 $200,000,000 Private over 6 years agoDeveloper PlatformManufacturingEnterprise SoftwareCollaborationSoftware
⏳ Experience: Related experience in a Customer Success Management, Account Management, and/or Sales role in a SaaS business environment
🪄 Skills: LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationInterpersonal skillsAccount Management
Requirements:
- Related experience in a Customer Success Management, Account Management, and/or Sales role in a SaaS business environment.
- Proven record of long-term customer retention, revenue growth, and individual quota attainment.
- Problem-solving mindset and willingness to leverage data & insights to drive customer outcomes.
- Strong interpersonal skills with a positive demeanor and an ability to engage with customers’ business and technical staff.
Responsibilities:
- Own a portfolio of growth and strategic accounts.
- Manage customer life cycle, from acquisition to customer retention and loyalty.
- Drive product adoption and use through education, support, and guidance.
- Monitor customer health and proactively address risk to ensure customer retention.
- Lead business and technical discovery.
- Guide customers to quantify business impact.
- Accurately position the value of Jama Connect.
- Identify and close upsell and expansion opportunities within customer portfolio.
- Utilize Jama Software's product and services knowledge to develop solutions to customer business needs.
- Coordinate with cross-functional teams to deliver customer value.
- Maintain accurate forecast in CRM (Salesforce).
- Participate in vertical strategy and skill development.
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