Sr Customer Success Manager - ENT & Commercial (German)

Posted 2024-11-22

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💎 Seniority level: Senior, 4+ years

📍 Location: UK

🔍 Industry: SaaS, Tech

🗣️ Languages: English, German

⏳ Experience: 4+ years

🪄 Skills: Communication SkillsCollaborationCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

Excellent written and spoken communication skills in both English and German.
Proven track record with a minimum of 4+ years experience in a SaaS or Tech Customer Success role.
Demonstrated experience supporting individuals and businesses in utilizing software effectively.
Experience collaborating with C-Level executives.
Ability to make prescriptive recommendations and manage customer relationships proactively.

Responsibilities:

Guide customers through the 1Password lifecycle by understanding their structure and needs.
Act as the customer champion to support retention and adoption goals.
Engage with customers through targeted communication methods including emails and webinars.
Log customer feedback and track progress with onboarding and account teams.
Identify growth opportunities and enable customers to derive value from their investment.

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