Customer Success Manager

Posted 11 days agoViewed

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💎 Seniority level: Manager, 2-4 years

📍 Location: US, Canada, Europe

💸 Salary: 110000.0 - 130000.0 USD per year

🔍 Industry: AI and machine learning, cloud infrastructure

🏢 Company: RunPod, Inc.

🗣️ Languages: English

⏳ Experience: 2-4 years

🪄 Skills: AWSArtificial IntelligenceCloud ComputingData AnalysisMachine LearningCRMCustomer Success

Requirements:

2-4 years of experience in an account management, customer success or related role.
Strong understanding of AI/ML concepts or experience in a SaaS field.
Proven track record of managing renewals, upsells, and customer retention strategies.
Exceptional written and verbal communication, as well as interpersonal skills.
Analytical mindset with experience using CRM tools (e.g., HubSpot, Gainsight, Mode).
Self-motivated, adaptable, and capable of thriving in a startup work environment.
Ability to manage multiple communication channels, such as email, Slack, and Zendesk.

Responsibilities:

Manage and maintain a portfolio of clients, focusing on retention and expansion strategies.
Identify opportunities for renewals and expansions.
Work closely with the Sales team for smooth customer handoffs.
Monitor product usage and customer health analytics, providing insights to internal teams.
Meet or exceed renewal and revenue quotas.
Proactively address customer concerns to reduce churn risk.
Create regular customer engagement touchpoints through Slack, email, and calls.
Understand customer use cases and advocate for their needs.
Provide customer feedback to influence processes and product development.
Collaborate with sales, support, and product teams to resolve issues and deliver a seamless customer experience.

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