ApplyCustomer Success Manager (East Coast)
Posted about 23 hours agoViewed
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💎 Seniority level: Manager, 1-2 years
📍 Location: US - East Coast
🔍 Industry: Pharmaceutical
🏢 Company: Strive Pharmacy👥 101-250💰 $102,625 Seed over 5 years agoPharmaceuticalMedicalHealth Care
⏳ Experience: 1-2 years
🪄 Skills: Data AnalysisReportingClient relationship managementCross-functional collaborationCRMCustomer Success
Requirements:
- A minimum of 1-2 years of customer success, client relationship, or relevant experience.
- Ability to build rapport with customers and create a solution-oriented environment.
- Strong communication and organizational skills with keen attention to detail.
- Conflict resolution skills to foster positive relationships.
- Proficiency in HIPAA compliance protocols and understanding of patient information safeguarding.
- Experience with Life File or willingness to train.
- Familiarity with CRM platforms, preferably HubSpot.
Responsibilities:
- Cultivate strong relationships with prescribers, key stakeholders, and office staff.
- Work closely with internal teams like Account Executives and Territory Sales Managers.
- Regularly pull and present data to identify clinic or provider needs.
- Proactively address customer concerns and ensure satisfaction.
- Promote territory growth utilizing data.
- Facilitate the onboarding process for new clinics.
- Utilize HubSpot CRM to manage customer interactions and data.
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