Enterprise Customer Success Manager - DACH

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Requirements:

• Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience.
• 8+ years of experience in customer success managing large enterprise customers, preferably for companies in the development tooling space.
• Fluent in English and German.
• Strong consulting skills & proven results working as a trusted advisor to drive business value for customers.
• Comfortable engaging and working with all levels of technologists from individual developers to executive leaders.
• Proficient in proactive networking & discovery, identifying & engaging with influential stakeholders.
• Ability to drive effective & influencing conversations at the C-level.
• Experience building Business value ROI models.
• Good understanding of API development, DevOps principles & modern cloud infrastructure.
• Technical background & prior experience with developer-focused SaaS applications/platforms strongly preferred.
• Fast learner and excited to learn new technology.
• Great communication skills (presentation, verbal and written).
• Thrives in a collaborative, fast-paced, results-oriented team environment.

Responsibilities:

• Act as trusted advisors to consult, teach, and guide customers toward increased API lifecycle maturity.
• Demonstrate hands-on Postman Product knowledge to drive increased value and adoption of Postman.
• Produce & execute a comprehensive adoption path of Postman products, identifying success criteria & measuring business outcomes.
• Proactively identify risks to the customer achieving their stated business goals & develop plans to overcome them.
• Establish executive-level trusted advisor relationships with the customer’s Development, Engineering & Product organizations.
• Lead the cross-functional post-sales team at Postman, delivering a seamless experience on behalf of the customer.
• Prepare & facilitate business review meetings, training sessions, webinars, demos, & other strategic & supportive interactions.
• Predict & forecast risk, renewal & expansion within the customer portfolio.