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Associate Customer Success Manager

Posted 1 day agoViewed

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💎 Seniority level: Entry, Between 1-3 years

📍 Location: US

🔍 Industry: Customer relationship management (CRM)

🏢 Company: HubSpot👥 1001-5000💰 $35,000,000 Series E about 12 years ago🫂 Last layoff 11 months agoSaaSAnalyticsMarketingCopywritingSocial Media

🗣️ Languages: English, Spanish

⏳ Experience: Between 1-3 years

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceCritical thinkingFluency in EnglishCRMCustomer Success

Requirements:
  • Between 1-3 years of experience in roles as a Customer Success Manager.
  • Excellent problem solving and critical thinking skills.
  • Aptitude for learning software.
  • Prior experience in a customer service or consulting role.
  • Ability to manage multiple priorities while maintaining strict attention to details.
  • Strong communication skills and the ability to effectively drive a phone conversation.
  • The ability to thrive in a fast-paced environment.
  • A verifiable track record of consistently meeting and exceeding goals.
  • Speak English and Spanish fluently.
Responsibilities:
  • Work collaboratively in a team of CSMs managing a shared install base of customers.
  • Ascertain customer goals and collaborate on customized inbound strategic plans while driving customer accountability.
  • Engage customers via inbound email, resolving inquiries by aligning customers with the right resources.
  • Engage customers via strategy calls, driving product value and usage.
  • Partner with internal teams to maintain and grow customer investment across HubSpot's platform.
  • Positively contribute to a team culture of skill development and peer-to-peer feedback.
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