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Associate Customer Success Manager

Posted 3 months agoViewed

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šŸ’Ž Seniority level: Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred

šŸ“ Location: USA

šŸ’ø Salary: $49,300 - $95,500 per year

šŸ” Industry: Cloud contact center software

šŸ—£ļø Languages: English

ā³ Experience: Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred

šŸŖ„ Skills: LeadershipProject ManagementBusiness DevelopmentProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationAccount ManagementCustomer Success

Requirements:
  • Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred
  • Ability to discuss, understand, and work within complex project and processes
  • Proven ability to manage multiple projects at a time while paying strict attention to details
  • Excellent listening, verbal and written communication skills
  • Must be self-directed and self-motivated
  • BA/BS degree or higher
Responsibilities:
  • Being the trusted partner for the customer on use-case and product functionality
  • Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
  • Apply an understanding of Five9's products, services, and support processes
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Assist with high severity requests or issue escalations as needed
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šŸ” Customer relationship management (CRM)

šŸ¢ Company: HubSpotšŸ‘„ 1001-5000šŸ’° $35,000,000 Series E about 12 years agošŸ«‚ Last layoff 11 months agoSaaSAnalyticsMarketingCopywritingSocial Media

  • Between 1-3 years of experience in roles as a Customer Success Manager.
  • Excellent problem solving and critical thinking skills.
  • Aptitude for learning software.
  • Prior experience in a customer service or consulting role.
  • Ability to manage multiple priorities while maintaining strict attention to details.
  • Strong communication skills and the ability to effectively drive a phone conversation.
  • The ability to thrive in a fast-paced environment.
  • A verifiable track record of consistently meeting and exceeding goals.
  • Speak English and Spanish fluently.

  • Work collaboratively in a team of CSMs managing a shared install base of customers.
  • Ascertain customer goals and collaborate on customized inbound strategic plans while driving customer accountability.
  • Engage customers via inbound email, resolving inquiries by aligning customers with the right resources.
  • Engage customers via strategy calls, driving product value and usage.
  • Partner with internal teams to maintain and grow customer investment across HubSpot's platform.
  • Positively contribute to a team culture of skill development and peer-to-peer feedback.

Communication SkillsProblem SolvingCustomer serviceCritical thinkingFluency in EnglishCRMCustomer Success

Posted 1 day ago
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