Customer Success Manager

Posted 1 day agoViewed

View full description

💎 Seniority level: Manager, A minimum of 5 years

📍 Location: USA

💸 Salary: 120000.0 - 134500.0 USD per year

🔍 Industry: Healthcare technology

🏢 Company: Soda Health👥 51-100💰 $50,000,000 Series B 19 days agoMedical Information Technology Health Care

🗣️ Languages: English

⏳ Experience: A minimum of 5 years

🪄 Skills: Account ManagementCross-functional collaborationProcess improvementCustomer Success

Requirements:

A minimum of 5 years of experience in a Customer Success, Operations, or Customer Service role, preferably in a health tech or healthcare-related field.
Strong organizational skills with the ability to manage and prioritize escalations effectively.
Self-starter mentality that embraces ambiguity and thrives in a fast-paced environment.
Strong verbal and written communication skills, capable of explaining complex topics clearly.
Ability to build trust through effective listening and communication.

Responsibilities:

Oversee the design and management of an intuitive ticketing process for customer and member needs.
Facilitate outreach to address member concerns, either directly or through the Customer Care Team.
Utilize ticketing insights to anticipate and resolve customer pain points and risks.
Develop and maintain training resources for effective product use.
Deliver training to customers throughout the contract term.
Share product release notes and generate supporting materials as needed.
Manage relationships and expectations with vendor partners.

Apply

Related Jobs

Apply

🔥 Customer Success Manager (East Coast)

Posted about 18 hours ago

📍 US - East Coast

🧭 Full-Time

🔍 Pharmaceutical

🏢 Company: Strive Pharmacy👥 101-250💰 $102,625 Seed over 5 years agoPharmaceutical Medical Health Care

A minimum of 1-2 years of customer success, client relationship, or relevant experience.
Ability to build rapport with customers and create a solution-oriented environment.
Strong communication and organizational skills with keen attention to detail.
Conflict resolution skills to foster positive relationships.
Proficiency in HIPAA compliance protocols and understanding of patient information safeguarding.
Experience with Life File or willingness to train.
Familiarity with CRM platforms, preferably HubSpot.

Cultivate strong relationships with prescribers, key stakeholders, and office staff.
Work closely with internal teams like Account Executives and Territory Sales Managers.
Regularly pull and present data to identify clinic or provider needs.
Proactively address customer concerns and ensure satisfaction.
Promote territory growth utilizing data.
Facilitate the onboarding process for new clinics.
Utilize HubSpot CRM to manage customer interactions and data.

Data AnalysisReportingClient relationship managementCross-functional collaborationCRMCustomer Success

Posted about 18 hours ago

Apply

🔥 Digital Customer Success Manager

Posted about 19 hours ago

📍 United States

🔍 Software Development

NOT STATED

Manage a large portfolio of accounts.
Leverage data-driven strategies to enhance customer engagement, adoption, and success.
Drive Gross Revenue Retention (GRR).
Contribute to growth through lead generation for land-and-expand opportunities.

Data AnalysisLead GenerationCustomer Success

Posted about 19 hours ago

Apply

🔥 Associate Customer Success Manager

Posted 1 day ago

📍 US

🧭 Full-Time

🔍 Customer relationship management (CRM)

🏢 Company: HubSpot👥 1001-5000💰 $35,000,000 Series E about 12 years ago🫂 Last layoff 11 months agoSaaS Analytics Marketing Copywriting Social Media

Between 1-3 years of experience in roles as a Customer Success Manager.
Excellent problem solving and critical thinking skills.
Aptitude for learning software.
Prior experience in a customer service or consulting role.
Ability to manage multiple priorities while maintaining strict attention to details.
Strong communication skills and the ability to effectively drive a phone conversation.
The ability to thrive in a fast-paced environment.
A verifiable track record of consistently meeting and exceeding goals.
Speak English and Spanish fluently.

Work collaboratively in a team of CSMs managing a shared install base of customers.
Ascertain customer goals and collaborate on customized inbound strategic plans while driving customer accountability.
Engage customers via inbound email, resolving inquiries by aligning customers with the right resources.
Engage customers via strategy calls, driving product value and usage.
Partner with internal teams to maintain and grow customer investment across HubSpot's platform.
Positively contribute to a team culture of skill development and peer-to-peer feedback.

Communication SkillsProblem SolvingCustomer serviceCritical thinkingFluency in EnglishCRMCustomer Success

Posted 1 day ago

Apply

🔥 Senior Customer Success Manager, USA, Remote

Posted 2 days ago

📍 USA

🧭 Full-Time

💸 100000.0 - 120000.0 USD per year

🔍 Fundraising and non-profit solutions

🏢 Company: Fundraise Up👥 101-250💰 $10,000,000 Series A almost 4 years agoArtificial Intelligence (AI)Payments Non Profit B2B Social Impact Enterprise Software FinTech

Proven work experience of 5-8 years in SaaS Customer Success.
Experience managing a customer book of business exceeding $2M ARR.
Familiarity with CRMs, Digital Marketing, Google Analytics, and Meta Pixel.
Excellent communication and presentation skills.
Ability to develop relationships with customers and stakeholders.
Understanding of performance metrics or KPIs.
Ability to work independently and collaboratively across teams.
Strong problem-solving skills for complex technical issues.
Ability to thrive in a fast-paced start-up environment.
Willingness to work outside normal hours as needed.

Own a portfolio of ~50 non-profit accounts.
Provide account management throughout the customer lifecycle.
Act as the main point of contact for all account management matters.
Deliver product training and technical support.
Conduct Quarterly Account Reviews.
Identify and mitigate risks to retain customers.
Expand relationships with senior-level stakeholders.
Identify and develop growth opportunities.
Handle customer escalations and drive resolution.
Exceed defined Growth and Retention metrics.
Analyze reports and trends to drive actions.
Collaborate with internal teams for customer satisfaction.
Incorporate customer feedback into product development.

Data AnalysisGoogle AnalyticsAccount ManagementData visualizationDigital MarketingTechnical supportCRMCustomer SuccessSaaS

Posted 2 days ago

Apply

🔥 Customer Success Manager II, Strategic

Posted 8 days ago

📍 Eastern or Midwestern United States

🧭 Full-Time

💸 80000.0 - 110000.0 USD per year

🔍 Tech / Software as a Service (SaaS)

🏢 Company: Smartsheet👥 1001-5000💰 $3,200,000,000 Post-IPO Debt 3 months ago🫂 Last layoff almost 2 years agoSaaS Enterprise Software

3+ years of Customer Success or Account Management experience (or equivalent)
The ability to explain technical subjects to non-technical personnel in large enterprises
Good at building credibility and trust with customers and internal stakeholders by understanding their requirements
Experience maintaining valuable and outcome-based relationships with a diverse customer account base
Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements
Bachelor's degree in relevant field, or equivalent experience
Willing to travel based on customer and business need
Authorization to work in the U.S. for any employer on an ongoing basis

Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
Partner with a cross-functional account team to develop a territory plan that maximizes customer satisfaction, retention, and expansion
Develop and execute a data-driven enablement strategy that increases customer adoption, showcases product value, and strengthens customer relationships
Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties
Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account
Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet
Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
Be the primary interface to manage and resolve critical situations
Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet
Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities
Exceed all performance targets, including maintaining high retention and growth rates

Data AnalysisAccount ManagementTechnical supportCustomer SuccessSaaS

Posted 8 days ago

Apply

🔥 Enterprise Customer Success Manager

Posted 9 days ago

📍 Australia, America, Belgium, Iceland, United Kingdom

🔍 Software security

Proven experience in customer success, account management, renewals, or sales.
Demonstrated experience within a technology or SaaS company.
Experience driving customer retention, growth, and software adoption.
Ability to develop client strategies and execute technical programs.
Strong communication and interpersonal skills.
Agility in responding to evolving business priorities.
Experience working with executives and decision-makers.
Strong operational and business-building skills.
Ability to collaborate across organizations.

Set the overall vision and strategic plan for enterprise customers focusing on product adoption and positive customer experience.
Develop customer onboarding and success motions integrating processes, content, and data insights.
Cultivate collaboration within the Go-To-Market team and clients.
Drive operational practices to ensure successful client journeys.
Build and present business reviews highlighting metrics and value.
Work with renewals and sales management on account strategies.
Escalate client issues promptly and mitigate churn through strong advocacy.

AgileData AnalysisCollaborationAccount ManagementRelationship managementCustomer SuccessSaaS

Posted 9 days ago

Apply

🔥 Senior Customer Success Manager (Remote, US-Based)

Posted 10 days ago

📍 US

🧭 Full-Time

🔍 Database release automation, DevOps

🏢 Company: Liquibase

5+ years of B2B customer success, account management, or consulting in customer-facing roles.
Experience engaging with technical engineering audiences, from end-users to executives.
Solid technical foundation, ideally in DevOps and the software delivery lifecycle.
Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
Knowledge of Git and other source control systems.
Strong interpersonal and relationship-building skills.
Commercial mindset with a proven ability to identify and nurture business opportunities.
Analytical and problem-solving skills with attention to detail.
Exceptional written and verbal communication skills.
Bachelor’s degree in a technical field or equivalent experience.

Take ownership of a portfolio of key customers, focusing on driving adoption, retention, growth, and overall satisfaction.
Develop joint success plans with customers, translating desired business outcomes into actionable objectives.
Establish strong, trusted relationships with customers to showcase the value Liquibase brings to their organizations.
Partner with Sales to identify and execute on renewal and expansion opportunities.
Lead customers through the lifecycle stages, including implementation, adoption, and renewal.
Share operational best practices and help customers establish a Liquibase Center of Excellence.
Act as a point of contact for escalations and collaborate with Support, Product, and Engineering teams to resolve issues.
Lead or support workshops and demos to help customers maximize the benefits of Liquibase.
Monitor customer success metrics and report on achievements both internally and to customer stakeholders.
Conduct regular touchpoints to review progress against strategic and technical objectives.

PostgreSQLGitMySQLOracleDevOpsAccount ManagementTechnical supportCustomer Success

Posted 10 days ago

Apply

🔥 Customer Success Manager

Posted 10 days ago

📍 Central or Eastern timezone

🧭 Full-Time

💸 75000.0 - 85000.0 USD per year

🔍 Education

🏢 Company: Parallel👥 1-10 Legal Tech Software

Bachelor’s Degree or equivalent experience in the Education industry is required.
2+ Years of prior experience in customer success in the education space.
Proven track record in B2B carrying and exceeding quotas.
Experience developing relationships within a school district.
Excellent verbal and written communication skills.
Strong attention to detail and project management skills.
Familiarity with Salesforce is advantageous.

Be the primary point of contact for district customers to ensure desired outcomes.
Establish long-term customer relationships to drive revenue and retention.
Become knowledgeable about all Parallel products and services.
Provide consistent outreach focusing on customer satisfaction and service usage.
Lead and manage customer onboarding and the full lifecycle.
Establish relationships with key stakeholders to promote service adoption.
Maintain data accuracy on various platforms.
Identify new service needs and collaborate cross-functionally to resolve customer issues.

Project ManagementData AnalysisSalesforceCommunication SkillsEmpathyRelationship managementCustomer Success

Posted 10 days ago

Apply

🔥 Senior Customer Success Manager (Remote)

Posted 10 days ago

📍 Northeast (Boston, NH, CT, RI, or NY)

🧭 Full-Time

💸 83000.0 - 138000.0 USD per year

🏢 Company: Join Our Talent Community

Bachelor's degree is required.
5+ years' experience in customer-facing roles.
2+ years working with Enterprise-level clients.
Strong project management skills.
Track record of leading process improvements.
Experience in tracking product adoption through data-analysis tools.
Exceptional organizational, presentation, and communication skills.
Ability to excel in high-stress situations.

Engage with customers through regular calls and business reviews.
Monitor and manage adoption metrics to ensure full utilization of Axon platform.
Create success plans and document customer progress.
Manage escalations and align internal teams on critical issues.
Communicate major milestones to Senior Leadership.
Conduct training webinars with marketing and training teams.
Develop understanding of Axon’s products for proper implementation.

Project ManagementData AnalysisCross-functional collaborationRelationship managementCustomer Success

Posted 10 days ago

Apply

🔥 Customer Success Manager

Posted 11 days ago

📍 US, Canada, Europe

🧭 Full-Time

💸 110000.0 - 130000.0 USD per year

🔍 AI and machine learning, cloud infrastructure

🏢 Company: RunPod, Inc.

2-4 years of experience in an account management, customer success or related role.
Strong understanding of AI/ML concepts or experience in a SaaS field.
Proven track record of managing renewals, upsells, and customer retention strategies.
Exceptional written and verbal communication, as well as interpersonal skills.
Analytical mindset with experience using CRM tools (e.g., HubSpot, Gainsight, Mode).
Self-motivated, adaptable, and capable of thriving in a startup work environment.
Ability to manage multiple communication channels, such as email, Slack, and Zendesk.

Manage and maintain a portfolio of clients, focusing on retention and expansion strategies.
Identify opportunities for renewals and expansions.
Work closely with the Sales team for smooth customer handoffs.
Monitor product usage and customer health analytics, providing insights to internal teams.
Meet or exceed renewal and revenue quotas.
Proactively address customer concerns to reduce churn risk.
Create regular customer engagement touchpoints through Slack, email, and calls.
Understand customer use cases and advocate for their needs.
Provide customer feedback to influence processes and product development.
Collaborate with sales, support, and product teams to resolve issues and deliver a seamless customer experience.

AWSArtificial IntelligenceCloud ComputingData AnalysisMachine LearningCRMCustomer Success

Posted 11 days ago

Apply

Customer Success Manager

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities