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Customer Success Manager

Posted 10 days agoViewed

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💎 Seniority level: Manager, 2+ Years

📍 Location: Central or Eastern timezone, EST,CST

💸 Salary: 75000.0 - 85000.0 USD per year

🔍 Industry: Education

🏢 Company: Parallel👥 1-10Legal TechSoftware

🗣️ Languages: English

⏳ Experience: 2+ Years

🪄 Skills: Project ManagementData AnalysisSalesforceCommunication SkillsEmpathyRelationship managementCustomer Success

Requirements:
  • Bachelor’s Degree or equivalent experience in the Education industry is required.
  • 2+ Years of prior experience in customer success in the education space.
  • Proven track record in B2B carrying and exceeding quotas.
  • Experience developing relationships within a school district.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and project management skills.
  • Familiarity with Salesforce is advantageous.
Responsibilities:
  • Be the primary point of contact for district customers to ensure desired outcomes.
  • Establish long-term customer relationships to drive revenue and retention.
  • Become knowledgeable about all Parallel products and services.
  • Provide consistent outreach focusing on customer satisfaction and service usage.
  • Lead and manage customer onboarding and the full lifecycle.
  • Establish relationships with key stakeholders to promote service adoption.
  • Maintain data accuracy on various platforms.
  • Identify new service needs and collaborate cross-functionally to resolve customer issues.
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