Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Strategic Customer Success Manager

Posted 9 days agoViewed

View full description

💎 Seniority level: Manager, 8+ years

📍 Location: United States

💸 Salary: 95200.0 - 128000.0 USD per year

🔍 Industry: Internet of Things (IoT)

🏢 Company: Samsara👥 1001-5000💰 Secondary Market about 4 years ago🫂 Last layoff over 4 years agoCloud Data ServicesBusiness IntelligenceInternet of ThingsSaaSSoftware

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: Data AnalysisProblem SolvingRelationship buildingAccount ManagementCross-functional collaborationCustomer Success

Requirements:
  • 8+ years of work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles.
  • Strong priority management skills, emotional intelligence, and the ability to manage demanding, high-visibility positions.
  • Experience supporting or working with technical products and solutions.
  • Proven track record of building trust, effective communication, and driving change with stakeholders at all levels.
  • Bachelor’s degree from a 4-year accredited institution.
Responsibilities:
  • Drive customer success by ensuring clients enhance the safety, efficiency, and sustainability of their operations with the IoT platform.
  • Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers to business value realization.
  • Facilitate executive business reviews to align on goals and celebrate successes with customers and Samsara leadership.
  • Conduct workshops to understand customer operations, recommend workflow enhancements, and maximize the value of Samsara products.
  • Develop a deep understanding of the Samsara platform's capabilities and effectively communicate them to diverse businesses across various industries.
  • Partner with cross-functional teams to address customer requests and drive progress on customer initiatives.
  • Serve as a mentor to the wider Customer Success team, championing Samsara's cultural principles.
Apply

Related Jobs

Apply
🔥 Strategic Customer Success Manager
Posted 12 days ago

📍 SF Bay Area, NYC, Seattle Metro

💸 107000.0 - 183000.0 USD per year

🔍 Residential mortgage market

  • 5+ years in customer-facing roles with a focus on large, complex accounts.
  • Experience in management consulting, customer success, or account management.
  • Direct sales experience or participation in a revenue-driven customer success team.

  • Serving as a primary point of contact for large, complex accounts.
  • Managing formal engagements such as recurring weekly sessions and QBRs.
  • Overseeing a high volume of customer deliverables like strategic growth plans, support requests, and project plans.
  • Driving client contract renewal and growth processes.
  • Influencing key stakeholders to reach agreements.
  • Providing feedback to product teams based on customer insights.

LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyGoStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 12 days ago
Apply
Apply
🔥 Strategic Customer Success Manager - USA
Posted 19 days ago

📍 USA

🔍 Multilingual content industry

🏢 Company: Smartcat👥 101-250💰 $43,000,000 Series C 3 months agoInformation TechnologySoftware

  • 5+ years in customer success or account management within a B2B SaaS or translation-tech company.
  • 3+ years of project/program management experience.
  • Ability to understand Smartcat product vision and platform functionality.
  • Strong data analysis skills to demonstrate value to customers.
  • High level of intellectual curiosity and passion for learning.
  • Consultative approach to navigate client complexities.
  • Integrity, commitment, and strong sense of ownership.
  • Focus on customer success and satisfaction.
  • Eagerness for growth and an openness to feedback.
  • Excellent communication skills in English; knowledge of other languages is a plus.
  • Readiness to work in a fast-paced startup environment.
  • Commitment to data-informed decision-making.
  • Comfortable working with remote teams across time zones.

  • Reach quarterly objectives for software consumption from a portfolio of assigned customers.
  • Oversee 15-20 Strategic Accounts, each with over $1 billion in revenue.
  • Accelerate engagement with newly registered users through onboarding, meetings, and learning sessions.
  • Understand customers' challenges to identify growth opportunities.
  • Partner with various teams to enable growth through effective onboarding and support.
  • Generate strategic alignment within the portfolio to enhance ROI.

Data AnalysisContent creationCommunication SkillsCollaboration

Posted 19 days ago
Apply