Strategic Customer Success Manager - USA

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Requirements:

• 5+ years of experience in customer success or account management within a B2B SaaS workflow, collaboration tool company, or a well-established translation tech company.
• 3+ years of project/program management experience.
• Strong understanding of Smartcat product vision and platform functionality.
• Excellent data analysis skills to demonstrate customer value.
• High intellectual curiosity and a strong commitment to customer success.

Responsibilities:

• Own a portfolio of 15-20 Strategic Accounts with over $1 billion in revenue for driving software consumption and achieving quarterly objectives.
• Accelerate engagement with new users through onboarding, regular customer meetings, and QBRs.
• Understand customer challenges and uncover growth opportunities within existing accounts.
• Partner with internal teams to enable growth through onboarding and support.
• Generate strategic alignment and business value ROI for customer expansion.