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Strategic Customer Success Manager

Posted 12 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: SF Bay Area, NYC, Seattle Metro

💸 Salary: 107000.0 - 183000.0 USD per year

🔍 Industry: Residential mortgage market

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyGoStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:
  • 5+ years in customer-facing roles with a focus on large, complex accounts.
  • Experience in management consulting, customer success, or account management.
  • Direct sales experience or participation in a revenue-driven customer success team.
Responsibilities:
  • Serving as a primary point of contact for large, complex accounts.
  • Managing formal engagements such as recurring weekly sessions and QBRs.
  • Overseeing a high volume of customer deliverables like strategic growth plans, support requests, and project plans.
  • Driving client contract renewal and growth processes.
  • Influencing key stakeholders to reach agreements.
  • Providing feedback to product teams based on customer insights.
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