Strategic Customer Success Manager - USA

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Requirements:

• 5+ years in customer success or account management within a B2B SaaS workflow or collaboration tool company, or in a well-established translation-tech company.
• 3+ years of project/program management background.
• Ability to understand the Smartcat product vision and platform functionality.
• Strong data analysis skills and ability to demonstrate value to customers.
• High level of intellectual curiosity and passion for learning.
• Excellent communication skills in English; knowledge of other languages is a plus.

Responsibilities:

• Reach quarterly objectives for software consumption from assigned customers.
• Oversee 15-20 Strategic Accounts, each exceeding $1 billion in revenue.
• Accelerate engagement with users through onboarding and regular customer interactions.
• Understand customers' challenges and identify growth opportunities.
• Collaborate with internal teams to ensure customer success and support.