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Enterprise Customer Success Manager

Posted 9 days agoViewed

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💎 Seniority level: Manager, Proven experience working in customer success, account management, renewals, or sales

📍 Location: Australia, America, Belgium, Iceland, United Kingdom

🔍 Industry: Software security

⏳ Experience: Proven experience working in customer success, account management, renewals, or sales

🪄 Skills: AgileData AnalysisCollaborationAccount ManagementRelationship managementCustomer SuccessSaaS

Requirements:
  • Proven experience in customer success, account management, renewals, or sales.
  • Demonstrated experience within a technology or SaaS company.
  • Experience driving customer retention, growth, and software adoption.
  • Ability to develop client strategies and execute technical programs.
  • Strong communication and interpersonal skills.
  • Agility in responding to evolving business priorities.
  • Experience working with executives and decision-makers.
  • Strong operational and business-building skills.
  • Ability to collaborate across organizations.
Responsibilities:
  • Set the overall vision and strategic plan for enterprise customers focusing on product adoption and positive customer experience.
  • Develop customer onboarding and success motions integrating processes, content, and data insights.
  • Cultivate collaboration within the Go-To-Market team and clients.
  • Drive operational practices to ensure successful client journeys.
  • Build and present business reviews highlighting metrics and value.
  • Work with renewals and sales management on account strategies.
  • Escalate client issues promptly and mitigate churn through strong advocacy.
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