Enterprise Customer Success Manager

Posted 3 months agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: U.S.

🔍 Industry: Rentals industry, SaaS, PropTech

🏢 Company: Rentable👥 51-100💰 $22,500,000 Series B over 3 years agoInternet Search Engine Local Advertising Real Estate

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipData AnalysisPeople ManagementProduct ManagementSalesforceCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Extensive experience in a client-facing / account management role (5+ years)
Business savvy with a consultative, problem-solving, approach
Proven track record of success with a verifiable history of exceeding customer success goals
Experience with Salesforce (or similar CRM systems)
Proven ability to work in a fast-paced, team-centered work environment
Prior experience in SaaS, multifamily, or PropTech
Technical aptitude and ability to identify alternative solutions to customer issues
Ability to handle multiple, critical, high-priority issues with a sense of urgency
Proficiency with Google Suite Products
Excellent communication skills – verbal, written, and interpersonal with strong active listening skills
Ability to demonstrate effective problem-solving skills and strong client orientation
Detail-oriented and dependable, with a positive and inquisitive attitude
Exhibit a high degree of self-motivation, drive, and a proactive nature
Bachelor's degree or higher

Responsibilities:

Proactively manage a portfolio of Enterprise & large mid-market customers.
Identify and work cross-functionality to remediate clients at risk.
Develop and build strong relationships with key customer stakeholders.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Provide a high level of actionable insight and data analysis to your customers.
Meet with top accounts in person twice per year as part of attending a trade show or a separate trip.
Provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
Identify and close opportunities for growth.
Demonstrate an increasing level of knowledge and comprehension of Rentable products.
Accurately document and update client records, notes, and interactions (Salesforce, Asana, etc).
Ensure compliance with Rentable best practices while following policies and procedures.
Consistently meets OKRs and KPIs as communicated by your manager.
Provide veteran insight within the Client Success organization. Act as a mentor for entry-level CSMs.

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