Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Enterprise Customer Success Manager

Posted 2024-10-16

View full description

💎 Seniority level: Manager, 5+ years

📍 Location: U.S.

🔍 Industry: Rentals industry, SaaS, PropTech

🏢 Company: Rentable

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipData AnalysisPeople ManagementProduct ManagementSalesforceCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:
  • Extensive experience in a client-facing / account management role (5+ years)
  • Business savvy with a consultative, problem-solving, approach
  • Proven track record of success with a verifiable history of exceeding customer success goals
  • Experience with Salesforce (or similar CRM systems)
  • Proven ability to work in a fast-paced, team-centered work environment
  • Prior experience in SaaS, multifamily, or PropTech
  • Technical aptitude and ability to identify alternative solutions to customer issues
  • Ability to handle multiple, critical, high-priority issues with a sense of urgency
  • Proficiency with Google Suite Products
  • Excellent communication skills – verbal, written, and interpersonal with strong active listening skills
  • Ability to demonstrate effective problem-solving skills and strong client orientation
  • Detail-oriented and dependable, with a positive and inquisitive attitude
  • Exhibit a high degree of self-motivation, drive, and a proactive nature
  • Bachelor's degree or higher
Responsibilities:
  • Proactively manage a portfolio of Enterprise & large mid-market customers.
  • Identify and work cross-functionality to remediate clients at risk.
  • Develop and build strong relationships with key customer stakeholders.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Provide a high level of actionable insight and data analysis to your customers.
  • Meet with top accounts in person twice per year as part of attending a trade show or a separate trip.
  • Provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
  • Identify and close opportunities for growth.
  • Demonstrate an increasing level of knowledge and comprehension of Rentable products.
  • Accurately document and update client records, notes, and interactions (Salesforce, Asana, etc).
  • Ensure compliance with Rentable best practices while following policies and procedures.
  • Consistently meets OKRs and KPIs as communicated by your manager.
  • Provide veteran insight within the Client Success organization. Act as a mentor for entry-level CSMs.
Apply

Related Jobs

Apply
🔥 Enterprise Customer Success Manager (Remote)
Posted 2024-11-21

📍 Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🔍 Commodities

  • Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
  • Strong customer-centric approach and a highly organized mindset.
  • Familiarity with CRM data management systems, Salesforce preferred.
  • Experience in commodities or related sectors, and a keen ability to build relationships.
  • Strong technical proficiency, particularly in Excel, with knowledge of APIs beneficial.

  • Build and maintain strong long-term relationships with Fastmarkets' top 100 clients.
  • Act as a trusted partner to understand customer needs and align solutions.
  • Collaborate with Account Managers to identify opportunities for cross-selling and upselling.
  • Engage with key stakeholders to discuss goals for successful partnerships.
  • Analyze account usage data to mitigate risks and reduce churn.

SalesforceCommunication SkillsPresentation skillsCoaching

Posted 2024-11-21
Apply
Apply
🔥 Enterprise Customer Success Manager (Remote)
Posted 2024-11-21

📍 Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🧭 Full-Time

🔍 Commodities

  • Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
  • Customer-centric with a highly organized mindset.
  • Experience with CRM data management systems; Salesforce knowledge is beneficial.
  • Commodities experience preferred; pricing or subscription agency background acceptable.
  • Strong relationship-building skills and high emotional intelligence.
  • Technical proficiency with Excel; knowledge of APIs beneficial.
  • Ability to visit clients and maintain exceptional communication skills.

  • Build and maintain relationships with top 100 clients.
  • Act as trusted advisor and understand customer needs.
  • Collaborate with Account Managers for account planning and reviews.
  • Identify opportunities for cross-selling and upselling.
  • Schedule meetings for account strategy alignment.
  • Monitor account risks and develop mitigation plans.
  • Create onboarding and adoption plans for users.
  • Provide training and ensure effective communication of product updates.

SalesforceCommunication SkillsPresentation skillsCoaching

Posted 2024-11-21
Apply
Apply
🔥 Enterprise Customer Success Manager (Remote)
Posted 2024-11-21

📍 Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🧭 Full-Time

🔍 Global commodities

  • Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
  • Customer-centric approach with highly organized mindset.
  • Familiarity with CRM data management systems; Salesforce knowledge is beneficial.
  • Experience in commodities sector preferred, but other related fields accepted.
  • Strong interpersonal skills with high emotional intelligence.
  • Technical proficiency, especially in Excel; knowledge of APIs is a plus.
  • Excellent communication and presentation skills.

  • Build and maintain strong relationships with top 100 clients.
  • Support business growth by identifying cross-selling and upselling opportunities.
  • Visit clients to establish goals for a successful partnership.
  • Actively participate in account planning and strategy development.
  • Monitor account health and implement improvement plans.
  • Facilitate customer onboarding and provide necessary training.
  • Collaborate with various internal teams for a seamless customer experience.

SalesforceCommunication SkillsPresentation skillsCoaching

Posted 2024-11-21
Apply
Apply
🔥 Enterprise Customer Success Manager
Posted 2024-11-07

📍 California, US

🧭 Full-Time

💸 84000 - 95000 USD per year

🔍 Educational Technology

🏢 Company: Seesaw

  • Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
  • A minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position
  • A background in educational technology is preferred, or a comparable combination of education and professional experience serving the state of California
  • Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment

  • Manage a portfolio of our largest district partnerships
  • Own the renewal and expansion process for your portfolio
  • Lead consultative meetings with key district stakeholders using data
  • Develop strategy for each account, identifying expansion targets and cancellation risks

LeadershipCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07
Apply
Apply
🔥 Enterprise Customer Success Manager
Posted 2024-11-07

📍 Canada, United States

🔍 B2B SaaS

🏢 Company: Vidyard

  • 5+ years of experience in customer-facing account management roles.
  • Proven track record in managing complex, enterprise-level accounts.
  • Experience in sales or sales development.
  • Previous experience in a B2B SaaS environment.
  • Experience developing high-value, multi-threaded relationships.
  • Strong problem-solving, negotiation, and commercial skills.
  • Resourcefulness and adaptability in fast-paced environments.
  • Excellent verbal and written communication skills.
  • Ability to lead data-driven discussions with customers.
  • Passion for learning quickly in a fast-paced and ambiguous environment.

  • Own and manage a portfolio of high-value, complex enterprise customers.
  • Proactively address at-risk customers to mitigate churn.
  • Collaborate with account teams to drive customer engagement and value realization.
  • Build and maintain relationships with customers across all levels.
  • Monitor adoption, analyze data, and develop strategies for maximizing customer value.
  • Mentor the Customer Success team and share best practices.
  • Advocate for product improvements by acting as the 'Voice of the Customer.'
  • Collaborate with leadership on Customer Success initiatives.
  • Use excellent presentation skills to showcase product impact.
  • Promote the benefits and value of Vidyard's products.

LeadershipData AnalysisProduct ManagementCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07
Apply
Apply
🔥 Enterprise Customer Success Manager Americas
Posted 2024-10-06

📍 Asia Pacific, Pune

🔍 Open-source software and technology

🏢 Company: Canonical👥 1001-5000💰 $12.8m Crowdfunding on 2013-08-22Internet of ThingsOpen SourceCloud ComputingLinuxSoftware

  • Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
  • Excellent presentation skills with the ability to guide a conversation about complex softwares.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • A true team player capable of interacting with all departments and at all levels both internally and externally.
  • Knowledge of agile methodologies.
  • Experience with Salesforce, Jira and CRMs is a big plus!
  • Proficiency in Spanish and Portuguese alongside an excellent command of English is appreciated.

  • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  • Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
  • Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
  • Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
  • Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
  • Supporting customers through reactive ticket requests.
  • Create campaigns targeting multiple customers through digital touch-points and activities.

AgileCloud ComputingIoTKubernetesCollaborationAgile methodologiesPresentation skills

Posted 2024-10-06
Apply
Apply
🔥 Enterprise Customer Success Manager
Posted 2024-10-05

📍 United States

🔍 SaaS, Healthcare

🏢 Company: ECP

  • Bachelor’s degree required.
  • Strong empathy for customers and passion for revenue and growth.
  • Experience working in fast-paced growth environments.
  • Proven success in client growth, retention, and satisfaction.
  • Effective at leading and facilitating executive meetings and managing client expectations.
  • Excellent storyteller using data and best practices, as well as an attentive listener.
  • Solution-oriented attitude, strong attention to detail, resourceful, and a strong ability to multitask.
  • Superior internal/external customer service and strong collaboration skills.
  • Early adopter of tools to streamline workflows.
  • CRM experience (HubSpot preferred).
  • Ability to travel as needed to be on-site with key customers or attend important industry events.
  • Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities.

  • Own the ongoing client relationship for our top ECP customers. Embed yourself in their organization and operations as a trusted thought partner.
  • Partner with internal teams to ensure world-class experiences for our customers throughout their lifecycle.
  • Responsible for proactive communication and ownership of the commercial relationship with our enterprise and upper mid-market customers (including renewals, pricing and licensing changes).
  • Own the client experience post-implementation, focusing on client growth, satisfaction, retention, and expansion opportunities.
  • Monitor account health across a book of accounts, and lead project management opportunities that contribute to client adoption, utilization, and growth.
  • Hold QBRs with key stakeholders that measure value delivery to prevent churn and secure expansion and renewals.
  • Be a product expert, able to understand what our product can and can’t do, and why, and help customers use our product to solve pain points.
  • Establish yourself as a trusted advisor to foster long-term partnerships with key customer stakeholders and in the market. Attending and presenting at key industry events (ex. Conferences) is expected.
  • Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI.
  • Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives.
  • Increase company revenue through identifying and developing opportunities to upsell customers.
  • Work to achieve optimal customer health and log all relevant data points to assist in reporting and forecasting.
  • Garner customer feedback and internally communicate strategic themes and requests to product, marketing, and other teams.
  • Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns.
  • Ability to learn new technologies and communicate those concepts to customers of varying degrees of technical expertise.
  • Partner with customers to develop new case studies and other sales and marketing resources.

LeadershipProject ManagementBusiness DevelopmentCross-functional Team LeadershipBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-05
Apply
Apply
🔥 Enterprise Customer Success Manager
Posted 2024-10-05

📍 United States

🧭 Full-Time

💸 $100,000 - $120,000 per year

🔍 Aesthetics and Wellness Industry

🏢 Company: RepeatMD👥 101-250💰 $40.0m Series A on 2023-11-27CRME-CommerceMedicalWellnessHealth Care

  • Previous experience in customer success, account management, or a related customer-facing role, particularly with enterprise-level clients.
  • A solid understanding of SaaS or technology solutions and familiarity with the enterprise market.
  • Ability to build and maintain strong, strategic relationships with clients, acting as a trusted advisor.
  • Excellent communication skills, both verbal and written, to effectively engage with clients and internal teams.
  • Strong analytical and problem-solving skills to identify client needs and resolve issues promptly.
  • Ability to develop and execute strategic account plans aligned with client objectives.
  • Dedication to advocating for customer needs within the organization and ensuring client satisfaction.
  • Proficiency in managing multiple client accounts, prioritizing tasks, and meeting deadlines.
  • Experience collaborating cross-functionally with sales, product, and support teams to drive customer success.
  • Understanding of performance metrics and ability to track, analyze, and report on key success indicators.
  • Willingness to stay updated on industry trends and best practices in customer success.

  • Develop and maintain deep, strategic relationships with enterprise clients, acting as their main point of contact and trusted advisor.
  • Oversee the onboarding process for new enterprise clients, ensuring a smooth transition and comprehensive training on the company’s products and services.
  • Serve as the voice of the client within the company, advocating for their needs and working with internal teams to ensure client requirements are met.
  • Develop and execute account plans that align with the client’s business objectives and drive maximum value from the company’s solutions.
  • Monitor client usage data and provide insights and recommendations to drive product adoption and ensure clients are leveraging the full potential of the company’s solutions.
  • Manage the renewal process, ensuring high retention rates and identifying opportunities for upselling additional products and services.
  • Proactively identify and address potential issues before they become problems, ensuring timely resolution and maintaining client satisfaction.
  • Track and report on key performance metrics.
  • Gather and analyze client feedback to identify areas for improvement and collaborate with Product and Engineering teams to enhance the product offering.
  • Share industry best practices with clients to help them optimize their use of the company’s solutions.

LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentData analysisStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationMultitasking

Posted 2024-10-05
Apply
Apply
🔥 Enterprise Customer Success Manager - USA
Posted 2024-08-15

📍 USA

🧭 Full-Time

🔍 Language translation industry

  • Proven successful experience in localization operations or account management in the implementation of efficient and measurable processes.
  • Five years of experience in customer success or account management within B2B SaaS or in a well-established translation company.
  • Ability to understand the Smartcat product vision and platform functionality in depth.
  • Strong data analysis skills coupled with the ability to uncover and demonstrate value to customers.
  • Integrity, full commitment, and a strong sense of ownership.
  • High tolerance for cultural differences and excellent communication skills in English.

  • Reach quarterly objectives (software consumption) from a portfolio of assigned customers and help achieve quarterly team objectives.
  • Accelerate engagement with newly registered users through onboarding, regular meetings, and training, showing them the best path to success.
  • Uncover additional growth and expansion opportunities within existing accounts, collaborating with Key Account Sales to drive expansion.

Project ManagementData AnalysisC (Programming language)Data analysisCommunication SkillsCollaboration

Posted 2024-08-15
Apply
Apply
🔥 Enterprise Customer Success Manager Americas
Posted 2024-07-11

📍 Americas

🔍 Open source technology

🏢 Company: Canonical👥 1001-5000💰 $12.8m Crowdfunding on 2013-08-22Internet of ThingsOpen SourceCloud ComputingLinuxSoftware

  • Impeccable customer-facing skills with a passion for cloud and data center infrastructure.
  • Minimum 5 years of work experience related to IT and exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
  • Excellent presentation skills for discussing complex software.
  • Experience in building and improving internal processes while ensuring timely project delivery.
  • Team player capable of interacting with all departments and levels.
  • Knowledge of agile methodologies.

  • Onboard new customers and introduce them to products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, and Kubernetes.
  • Coordinate complex projects with developers and IT managers.
  • Collaborate with Sales and Support to develop engagement plans.
  • Manage a portfolio of customers, identifying growth opportunities or renewal risks.
  • Conduct weekly reviews with cross-functional teams to resolve blockers.
  • Serve as a customer advocate internally to improve satisfaction and retention.
  • Support customers through reactive ticket requests and create targeted campaigns.

AgileCloud ComputingIoTKubernetesAgile methodologies

Posted 2024-07-11
Apply