Enterprise Customer Success Manager, West

Posted 8 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

🔍 Industry: Legal Tech

🏢 Company: EvenUp👥 251-500💰 $135,000,000 Series D 5 months agoArtificial Intelligence (AI)Legal Tech FinTech Software

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisNegotiationAccount ManagementRelationship managementCRMCustomer SuccessSaaS

Requirements:

Bachelor’s degree in a related field; MBA or JD preferred
5+ years of experience in Customer Success or Account Management
Familiarity with SaaS business models
Experience with CSPs and CRM systems
Legal Tech experience is a plus

Responsibilities:

Conduct business reviews and adoption analyses
Partner with customers to define success metrics
Build relationships with senior stakeholders
Own the renewal process for accounts
Identify upsell and cross-sell opportunities
Document customer feedback and success stories
Ensure account activities are tracked in CSP/CRM
Collaborate with cross-functional teams