Enterprise Customer Success Manager

Posted 4 months agoInactiveViewed

💎 Seniority level: Manager, 4+ years

📍 Location: UK

🔍 Industry: Internet of Things (IoT)

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🗣️ Languages: French (business fluency is a plus)

⏳ Experience: 4+ years

🪄 Skills: Relationship buildingAccount ManagementCustomer Success

Requirements:

4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
Demonstrated experience in successfully running customer facing value motions.
Solutions-oriented with strong problem-solving skills.
Experience supporting or working with technical products.
Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Bachelor’s degree.

Responsibilities:

Be a partner to our customers to ensure that they increase the safety, efficiency, and sustainability of their operations with our IoT platform.
Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
Orchestrate business reviews with our customers where we look back at past successes and align on upcoming goals.
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
Mitigate escalations and resolve customer issues.
Champion, role model, and embed Samsara’s cultural principles as we scale globally.

Apply

Related Jobs

Apply

🔥 Enterprise Customer Success Manager

Posted 18 days ago

📍 UK

🧭 Full-Time

💸 35000.0 - 38000.0 GBP per year

🏢 Company: Product Marketing Alliance👥 11-50 Digital Marketing Advertising Product Management Market Research Product Research Marketing

🔧 Requirements

Proven experience in a B2B customer success (1-2 years depending on company type)
Previous Enterprise Account Management experience desired
Solid previous use of Intercom
Experience engaging customers at scale
Highly organised - you’ll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and punctuality are essential.
Comfortable owning your own workload and confident holding other people accountable to their deadlines.
Strong communicator - from our customers to your colleagues, you’ll be working very closely with lots of people.
Team player - success doesn’t happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them.
Adaptable - Being a startup, things here move quickly and you’ll be thrown last-minute curveballs. We enjoy it. We need you to, too.
Creative problem-solver - we know that processes can always be improved. We’re looking for someone who can think on their feet, solve problems, and identify opportunities.
Tech-savvy - we lean on lots of different apps and while we’ll obviously onboard you on each, we’re looking for a quick learner who can show us a thing or two, too!

💡 Responsibilities

Guide new members through the onboarding process, ensuring they understand how to use our products, take full advantage of our offerings and realise value quickly.
Maintain regular, proactive communication with high-value clients to understand their evolving needs, address challenges, and ensure they receive maximum value from our offerings. Conduct check-ins, share insights, and provide strategic recommendations to strengthen partnerships.
Work closely with sales, product, and content teams to ensure a seamless member experience and provide feedback to help improve our offerings.
Track and report on key success metrics, using data to identify trends and inform decision-making.
Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client's needs.
Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals.

Project ManagementBusiness DevelopmentData AnalysisProduct ManagementCommunication SkillsCustomer serviceMicrosoft OfficeOrganizational skillsAdaptabilityProblem-solving skillsAccount ManagementTeamworkNegotiation skillsReportingActive listeningCross-functional collaborationRelationship managementSales experienceCRMCustomer SuccessSaaS

Posted 18 days ago

Apply