Enterprise Customer Success Manager

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Requirements:

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
• Demonstrated experience in successfully running customer facing value motions.
• Solutions-oriented with strong problem-solving skills.
• Experience supporting or working with technical products.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
• Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree.

Responsibilities:

• Be a partner to our customers to ensure that they increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
• Orchestrate business reviews with our customers where we look back at past successes and align on upcoming goals.
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
• Mitigate escalations and resolve customer issues.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally.