Enterprise Customer Success Manager

Posted 2024-11-07

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💎 Seniority level: Manager, 5+ years

📍 Location: Canada, United States

🔍 Industry: B2B SaaS

🏢 Company: Vidyard

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipData AnalysisProduct ManagementCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

5+ years of experience in customer-facing account management roles.
Proven track record in managing complex, enterprise-level accounts.
Experience in sales or sales development.
Previous experience in a B2B SaaS environment.
Experience developing high-value, multi-threaded relationships.
Strong problem-solving, negotiation, and commercial skills.
Resourcefulness and adaptability in fast-paced environments.
Excellent verbal and written communication skills.
Ability to lead data-driven discussions with customers.
Passion for learning quickly in a fast-paced and ambiguous environment.

Responsibilities:

Own and manage a portfolio of high-value, complex enterprise customers.
Proactively address at-risk customers to mitigate churn.
Collaborate with account teams to drive customer engagement and value realization.
Build and maintain relationships with customers across all levels.
Monitor adoption, analyze data, and develop strategies for maximizing customer value.
Mentor the Customer Success team and share best practices.
Advocate for product improvements by acting as the 'Voice of the Customer.'
Collaborate with leadership on Customer Success initiatives.
Use excellent presentation skills to showcase product impact.
Promote the benefits and value of Vidyard's products.

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Enterprise Customer Success Manager

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