Enterprise Customer Success Manager

Posted 3 months agoViewed

💎 Seniority level: Manager, 5+ years

📍 Location: Canada, United States

🔍 Industry: B2B SaaS

🏢 Company: Vidyard👥 101-250💰 $15,231,121 10 months agoVideo Digital Media Big Data Cloud Computing SaaS Analytics Enterprise Software Marketing Automation

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipData AnalysisProduct ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Requirements:

5+ years of experience in customer-facing account management roles.
Proven track record in managing complex, enterprise-level accounts.
Experience in sales or sales development.
Previous experience in a B2B SaaS environment.
Experience developing high-value, multi-threaded relationships.
Strong problem-solving, negotiation, and commercial skills.
Resourcefulness and adaptability in fast-paced environments.
Excellent verbal and written communication skills.
Ability to lead data-driven discussions with customers.
Passion for learning quickly in a fast-paced and ambiguous environment.

Responsibilities:

Own and manage a portfolio of high-value, complex enterprise customers.
Proactively address at-risk customers to mitigate churn.
Collaborate with account teams to drive customer engagement and value realization.
Build and maintain relationships with customers across all levels.
Monitor adoption, analyze data, and develop strategies for maximizing customer value.
Mentor the Customer Success team and share best practices.
Advocate for product improvements by acting as the 'Voice of the Customer.'
Collaborate with leadership on Customer Success initiatives.
Use excellent presentation skills to showcase product impact.
Promote the benefits and value of Vidyard's products.

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