Enterprise Customer Success Manager APAC

Posted 2 months agoViewed

💎 Seniority level: Manager, Minimum 5 years

📍 Location: Asia Pacific

🔍 Industry: Open-source technology

🗣️ Languages: English, Japanese, Korean, Spanish, Portuguese, German, French, Italian

⏳ Experience: Minimum 5 years

🪄 Skills: AgileCloud ComputingIoTKubernetesCollaborationAgile methodologiesLinuxPresentation skillsDocumentation

Minimum 5 years of work experience related to IT and exposure to topics like Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills for guiding conversations about complex software.
Experience in building and improving internal processes while maintaining timely project delivery.
A true team player, capable of interacting with all departments and levels.
Knowledge of agile methodologies.

Onboard new customers and introduce them to our products and support processes.
Coordinate complex projects in interaction with developers, IT managers, and decision makers.
Collaborate with Sales, Field Engineering, and Support in developing engagement plans.
Manage a portfolio of customers and identify growth opportunities or renewal risks.
Run disciplined weekly customer and business reviews with cross-functional teams.
Serve as a customer advocate internally and influence Canonical's product roadmaps.
Support customers through reactive ticket requests.
Create campaigns targeting multiple customers.