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Customer Success Manager (Scale)

Posted 5 days agoViewed

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💎 Seniority level: Manager, 2+ years

📍 Location: Canada

💸 Salary: 64000.0 - 80000.0 CAD per year

🔍 Industry: SaaS

🏢 Company: Thinkific👥 251-500💰 $22,000,000 about 4 years ago🫂 Last layoff almost 2 years agoInternetEducationE-LearningE-CommerceSaaSAppsMobile AppsSoftware

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SalesforceClient relationship managementCustomer SuccessSaaS

Requirements:
  • 2+ years of experience in an Account Manager, Customer Success Manager, or similar role.
  • Ability to independently problem-solve and switch between customer scenarios.
  • Excellent communicator and storyteller, able to convey complex ideas effectively.
  • Proactive, eager to help, and focused on customer satisfaction.
  • High levels of empathy and patience working with teammates and customers.
  • Willingness to learn and grow professionally, seeking skill enhancement opportunities.
Responsibilities:
  • Ensure Plus clients receive strategic guidance from onboarding through their lifecycle.
  • Help clients level up their businesses by recommending best practices and features.
  • Plan and manage client renewals to prevent churn and drive expansions.
  • Create strong relationships to identify at-risk clients and revenue opportunities.
  • Interpret and solve technical questions, escalating issues as necessary.
  • Maintain Salesforce hygiene for accessible client information.
  • Collect customer feedback and advocate for their needs with product managers.
  • Contribute to process improvements within the Customer Success department.
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