ApplySr Customer Success Manager - ENT & Commercial (French)
Posted 3 months agoViewed
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💎 Seniority level: Manager, 4+ years
📍 Location: UK
🔍 Industry: SaaS or Tech
🗣️ Languages: English, French
⏳ Experience: 4+ years
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation
Requirements:
- Excellent written and spoken communication skills in English and French.
- 4+ years experience in a SaaS or Tech Customer Success role.
- Experience in strategic calls and engaging customers.
- Ability to communicate effectively via email, phone, and video calls.
- Experience collaborating with C-Level executives.
Responsibilities:
- Guide customers through established best practices by understanding their structure and needs.
- Act as customer champion and advocate to increase awareness of customer needs.
- Focus on customer retention by demonstrating value of their investment.
- Drive adoption goals through proactive and reactive engagement.
- Manage data and activity of customers in collaboration with Onboarding and Account Executive teams.
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