Sr Customer Success Manager - ENT & Commercial (French)

Posted 2024-11-22

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💎 Seniority level: Manager, 4+ years

📍 Location: UK

🔍 Industry: SaaS or Tech

🗣️ Languages: English, French

⏳ Experience: 4+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

Excellent written and spoken communication skills in English and French.
4+ years experience in a SaaS or Tech Customer Success role.
Experience in strategic calls and engaging customers.
Ability to communicate effectively via email, phone, and video calls.
Experience collaborating with C-Level executives.

Responsibilities:

Guide customers through established best practices by understanding their structure and needs.
Act as customer champion and advocate to increase awareness of customer needs.
Focus on customer retention by demonstrating value of their investment.
Drive adoption goals through proactive and reactive engagement.
Manage data and activity of customers in collaboration with Onboarding and Account Executive teams.

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